Telestream
IT Analyst
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IT Analyst
Department: Information Technology
Reports To: IT Director
Classification: Individual Contributor
Location: UK, Bristol (Hybrid: 2 days per week in office)
Experience: Minimum 2-4 years in IT end-user support, IT operations/administration
About Telestream
Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support 400 employees across 25 countries.
Position Summary
Telestream is looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration — ideal for someone who has outgrown tier-1 support and is building toward a systems administration career but isn't yet ready for a full Systems Administrator title. You'll provide end-user support, manage day-to-day IT operations, and get exposure to broader systems administration work as you grow.
This is a hands-on, generalist IT role. You'll work closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions.
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What You'll Do
- Provide end-user support for hardware, software, and account issues via our ticketing system
- Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing)
- Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint)
- Manage and resolve tickets in our ITSM platform, ensuring accurate documentation and timely resolution
- Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks
- Support identity and access management processes, including Okta administration
- Maintain basic security hygiene practices (access reviews, patching support, endpoint basics)
- Assist with onboarding/offboarding processes, including account provisioning and equipment setup
- Escalate and collaborate with senior IT staff on more complex systems administration issues
- Maintain accurate records and reporting related to IT assets, tickets, and system changes
Work Authorization
- Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.
Requirements
What You Bring
- 2+ years of experience in a help desk, IT support, or junior systems administration role
- Working knowledge of Active Directory and Microsoft 365 administration
- Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow)
- Basic scripting ability (PowerShell and/or Python) for task automation
- Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint)
- Exposure to identity management platforms (Okta or similar) preferred
- Foundational understanding of IT security best practices
- Strong communication skills and a customer-service mindset
- Comfortable working independently while knowing when to escalate
- Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office
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Bonus Points For
- Prior exposure to systems administration tasks (servers, backups, infrastructure)
- Experience supporting a distributed/global team across time zones
- Interest in growing into a full systems administrator role over time
Benefits
- We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work.
- Private healthcare scheme
- Life Assurance/Income Protection Schemes
- Pension Scheme w/ company contribution
- Paid Vacation & Sick Days
- Health & Well-Being Support via EAP
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