Unified Support
IT and AV Service Desk Support Specialist
Maidenhead
£30k – £35k/yr
Posted about 8 hours ago
Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Service Desk Support Specialist
We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong IT support experience, training will be offered to cover the AV element of the role. IT certifications would be beneficial. This role is office-based.
Apply now, read the job details by scrolling down. Double-check you have the necessary skills before sending an application.
Brief Overview Of Role
- Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites
- Oversees internal IT systems and assets, and assists with upgrades and fixes.
- Preparation of Audio-Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly.
Accountabilities Include: Knowledge & Key Skills
- Deployment and management of company IT hardware & software.
- Call logging/ticketing / 1st and 2nd line support within their SLA.
- Supporting and troubleshooting a wide variety of AV software and hardware (Including but not limited to):
- Audio (Program and Speech, DSP-based systems) – (QSC, Biamp, Shure and Poly sound structure)
- Projection and Display Devices (Maintenance)
- Custom Control Systems (AMX/Crestron/Extron/SY)
- Audio and Video Conferencing Cisco/ Lifesize/ Polycom/ Zoom/ Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon)
- IPTV (Exterity /Mediastar/Tripleplay)
- Leaving the support function in such a state that colleagues could easily pick it up during an absence.
- Communicating with customers and site contacts
- RMA management
- Reporting
- Making sure the Service Department is clean, and tidy, and acting on any H&S issues.
- Work with Microsoft-powered devices and partner equipment we install as part of our Microsoft Teams Rooms.
- Manage updates of the hardware during the pre-staging process.
- Work with our wider team to become the company's point of contact for troubleshooting and issues.
- Maintaining a good and up-to-date working knowledge of the latest technologies relevant to the company’s projects
- Assist in office relocations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Accountabilities Include: General Duties
- Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management)
- Monitor performance through scorecard.
- Monthly meetings with on-site primary contact
- Completing post-job and PM reports
- Providing phone/email tech support
- Reporting ticket management
- Product research and development for client requirements
- Continue with PDP and applicable training.
- IMS and Quality Policy awareness and development
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential
- Strong understanding of Windows Operating Systems and IT experience (training will be offered for the AV element)
- Must be well organised and can prioritise workload effectively whilst liaising with colleagues pro-actively.
- Ability to multi-task, work under pressure, and to tight deadlines.
- A desire to learn and improve skills and knowledge.
- Fast learner, energetic, enthusiastic
- Adaptable and flexible to business demands
- Strong organisational and planning skills
- Positive ‘can-do’ attitude
- Able to work individually and as part of a team.
- Good numeracy and written skills
- PC skills – Excel, Word, MS Teams & MS Office
- CRM experience
- Quick response to service desk tickets
Package
- Tools: PC
- Auto-enroll pension kicks in month 3 of employment. Details will be covered in the induction.
- Probationary Period 6 Months Then Personal Cover
- BUPA Health care (chargeable optional cover for family if requested)
- Dental cover (as above)
- 28 days holiday including the 8-bank holiday days
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
IT Support
AV Troubleshooting
Ticketing Systems
Windows Operating Systems
Microsoft Teams Rooms
Hardware Configuration
SLA Management
CRM Experience
Microsoft Office
RMA Management
1st and 2nd Line Support
Digital Signage Systems
Video Conferencing
Asset Management
Customer Communication
Project Pre-staging