Transport for Wales
IT and Digital Services Team, Digital Business Partner
England
Posted about 14 hours ago
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Please note: this is a 12 month fixed-term contract
The Role
The Digital Business Partner (DBP) will enable Transport for Wales to develop a successful, long-term, operational and strategic relationship between directorates and IT and Digital Services team (ITDS).
Role Responsibilities
- Help improve and track overall satisfaction with ITDS services at TfW by overseeing and acting on feedback from stakeholders and end users, and create action plans to ensure portfolio requirements are understood by the ITDS.
- Create and uphold productive partnerships and relationships with all stakeholders by maintaining regular and collaborative communication to support the implementation of technology related projects.
- Support the realisation of the full benefits following the successful implementation and completion of ITDS projects by working closely with and advising stakeholders to ensure effective communication and updates to the portfolio group.
- Align stakeholders needs with the digital strategic direction by identifying emerging risks and opportunities in the current service proposition to improve the productivity of the portfolio group.
- Promote the work of the ITDS through TfW by working with stakeholders on evolving their needs and requirements to ensure the ITDS operating model, strategy and activities are understood.
- Improve the overall level of service by providing assurance, advice and insight on the effectiveness of ITDS to ensure the business partnering team is seen as a trusted source of advice, guidance and key liaison point for our internal customers.
- Monitor and report on the performance of implemented IT services and solutions and coordinate, plan and manage demand and any changes required to systems by communicating with stakeholders and ensuring testing is competed in line with requirements, to confirm business needs are met and are proving value for money.
- Be an active member of the innovation lab by co-ordinating the risk assessments of development across the portfolio, lab and ITDS to ensure benefits are realised in line with the governance framework.
- Mitigate resistance to IT enabled change and digital transformation by helping to develop local business champions, to ensure that colleagues are positively influenced and assisted in the adoption of new technology and ways of working.
- Develop constructive partnerships with TfW's technology suppliers by managing contractual arrangements with agreed service level agreements (SLA's) to ensure value for money is delivered.
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Who we're looking for
- Degree level qualification in IT or equivalent experience.
- Demonstrable experience building s productive relationships with senior stakeholders within a large and complex organisation, displaying awareness and sensitivity at all levels, to achieve objectives and deliver outcomes.
- Excellent communication skills with demonstrable experience of employing presentational, written techniques and tools to inform and educate others and the capacity to manage all interactions in a professional manner using sensitivity, diplomacy and tact.
- Ability to take a complex technical need or solution and explain it to a non-technical audience so that the impact on the business is easily understood along with the ability to work with and resolve uncertainty and ambiguity.
- Extensive knowledge and experience of enterprise ICT. The ability to respond to a range of IT issues and use initiative to research answers to more complex queries, working with third party providers as required.
- Welsh Language Skills
- While not essential for this role, Welsh language skills would make a great addition to your application.
- TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."
Cyfrifoldebau'r swydd
- Gwella a monitro bodlonrwydd cyffredinol â Gwasanaethau Digidol a TG drwy oruchwylio a gweithredu ar adborth gan randdeiliaid a defnyddwyr, drwy greu cynlluniau gweithredu i sicrhau bod y tîm Gwasanaethau Digidol a TG yn deall gofynion portffolio ac i ddiwallu anghenion rhanddeiliaid a gwella'n barhaus drwy ymateb i adborth.
- Creu a chynnal partneriaethau cynhyrchiol gyda'r holl randdeiliaid drwy hwyluso cyfathrebu rheolaidd a chydweithredol i gefnogi'r gwaith o weithredu prosiectau sy'n ymwneud â thechnoleg drwy gydol oes y prosiect.
- Cefnogi'r gwaith o wireddu'r manteision llawn ar ôl llwyddo i weithredu a chwblhau prosiectau Gwasanaethau Digidol a TG, drwy weithio'n agos gyda rhanddeiliaid a'u cynghori i sicrhau bod cyfathrebu effeithiol a diweddariadau i'r grŵp portffolio.
- Cysoni anghenion rhanddeiliaid â'r cyfeiriad strategol digidol drwy ganfod risgiau a chyfleoedd sy'n dod i'r amlwg yn y cynnig gwasanaeth presennol i wella cynhyrchiant y grŵp portffolio.
- Hyrwyddo gwaith a gwerth Gwasanaethau Digidol a TG ar draws TrC drwy ymgysylltu â rhanddeiliaid i ddeall eu hanghenion sy'n esblygu a sicrhau bod strategaethau, modelau gweithredu a gweithgareddau Gwasanaethau Digidol a TG yn adlewyrchu'r gofynion hynny i sicrhau bod ei wasanaethau'n galluogi llwyddiant busnes yn effeithiol.
- Gwella ansawdd cyffredinol y gwasanaeth a meithrin ymddiriedaeth mewn Gwasanaethau Digidol a TG drwy ddarparu sicrwydd, cyngor a gwybodaeth i helpu'r timau partner busnes i ddarparu atebion sy'n diwallu anghenion y cwsmer a sefydlu Gwasanaethau Digidol a TG fel ffynhonnell ddibynadwy o arbenigedd a phartner busnes gwerthfawr.
- Monitro ac adrodd ar berfformiad y gwasanaethau a'r atebion TG a roddwyd ar waith yn ogystal â chydlynu, cynllunio a rheoli'r galw ac unrhyw newidiadau sydd eu hangen i systemau drwy gyfathrebu â rhanddeiliaid; gwneud yn siŵr hefyd fod profion yn cael eu cwblhau yn unol â'r gofynion i sicrhau bod anghenion busnes yn cael eu cadarnhau ac yn sicrhau gwerth am arian.
- Bod yn aelod gweithredol o'r labordy arloesi drwy gydlynu asesiadau risg datblygiadau ar draws y portffolio, y labordy a Gwasanaethau Digidol a TG i sicrhau bod buddion yn cael eu gwireddu yn unol â'r fframwaith llywodraethu.
- Lleihau'r gwrthwynebiad i newid sy'n cael ei alluogi gan TG a thrawsnewid digidol drwy gefnogi'r gwaith o ddatblygu hyrwyddwyr busnes lleol a hyrwyddo ymgysylltiad cadarnhaol â thechnolegau a ffyrdd newydd o weithio i hybu mabwysiadu atebion digidol yn llwyddiannus a sicrhau bod cydweithwyr yn teimlo eu bod yn cael eu cefnogi drwy'r newid.
- Datblygu a rheoli partneriaethau â chyflenwyr technoleg TrC drwy oruchwylio trefniadau cytundebol a sicrhau bod cytundebau lefel gwasanaeth yn cyflawni canlyniadau y cytunwyd arnynt ac yn darparu gwerth am arian.
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Am beth rydyn ni'n chwilio
- Cymhwyster lefel gradd mewn TG neu brofiad cyfatebol.
- Profiad amlwg o feithrin perthnasoedd cynhyrchiol gydag uwch randdeiliaid mewn sefydliad mawr a chymhleth, gan ddangos ymwyby
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Digital Transformation
Enterprise ICT
IT Service Management
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Change Management
Business Partnering
Technical Translation
Service Level Agreements (SLAs)
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