Free-Work UK
IT Applications and Infrastructure Support Analyst
London
£50k – £65k/yr
Posted 1 day ago
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About the Role
Our Client, a bank based in Central London, is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 and 3 level support.
Key Responsibilities
- 1st and 2nd Line Troubleshooting / Root-Cause Analysis
- Documentation write ups for Knowledge Base Articles
- Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to:
- Workstation Imaging
- Hardware Configurations
- Deployment of Software and Hardware
- AD Management
- Asset Management
- Ticket Queuing Management (Alloy Navigator)
- General overall efficiency to deliver the best service we can to our Users
- Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations
- Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects
- Ensure all key data for IT is up-to-date, relevant, and maintained to a high-level, to comply with the Bank’s auditing principals and processes.
- Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit
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Regulatory Duties
- Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.
- Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies.
- Accurately execute all controls within own area to minimize risk of policy, procedure and / or regulatory breaches.
- Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises.
- Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period
- As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects
- Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines.
- Proactively seek to complete recommended technical and behavioural competencies training required for your role.
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Technical Experience Required
- Exposure to Market Data, Bloomberg, Trader Support
- Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
- Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
- Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm
- Windows Server Environment 2012/2016 - design, deployment, maintenance and support.
- VM-Ware virtualisation environments.
- Backups (various and ability to use different applications).
- Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)
- Router maintenance - wireless configuration, installation and setups.
- PowerShell to a competent level (backup/azure/EMC).
- VPN Administration and Deployment.
- DNS – administration of DNS internal and external.
Compensation and Benefits
- Salary will be in the range £50K - £65K.
- The position is hybrid with 3 days in the office in Central London.
Application Instructions
Do send your CV to us in Word format along with your salary and notice period.
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Skills
L2/L3 Support
Active Directory
Citrix XenApps
Windows Server
VM-Ware
Networking
PowerShell
VPN Administration
DNS Administration
ITIL
Asset Management
Workstation Imaging
Root-Cause Analysis
Market Data
Bloomberg
Trader Support
Location