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Your Tasks
- Installing, configuring, and troubleshooting hardware and software components, such as Notebooks, Mobile Devices, Printers, Scanners, M365, and other bespoke software used in the local business.
- Monitoring, testing, and optimizing the performance, availability of IT systems using various tools and reporting any issues to 2nd Level teams.
- Providing technical support and assistance to users and clients, either remotely or on-site, by diagnosing and resolving issues, answering queries logged via ticketing system, and offering guidance and advice.
- Planning, designing, and implementing IT projects based on requirements of stakeholders and delivering optimal solutions in line with global policies and standards.
- Managing and maintaining IT resources, such as hardware, software, data, and licenses, by keeping inventory, documentation, and records.
- Researching and evaluating new technologies, products, and trends, and recommending solutions that meet the needs and goals of the organization.
- Collaborating and communicating with other IT professionals, vendors, and stakeholders, by participating in meetings, presentations, and training sessions, and sharing information and feedback.
- Working with our global IT organization “Beiersdorf Shared Services (BSS)” to deliver updates and changes to local business and provide training where required.
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Your Profile
To be successful as an IT apprentice you must have:
- Passed Grade 4 or above in Maths and Grade 5 or above in English
- An interest in technology
- Great time management skills
- Enjoy solving problems
- Excellent interpersonal skills and build good relationships with colleagues, and ultimately make a lasting impression
Level 3 Apprenticeship IT Support Technician
We are searching for a driven, enthusiastic IT apprentice to join our team. We will provide on-the-job training and development so that you can gain hands-on experience within a fast-paced, multi-national IT environment.
As IT Support Technician Apprentice you will provide IT technical support across our Northern Europe Management Unit (MU) ensuring quality and efficient IT Service Delivery in line with Beiersdorf Shared Service (BSS) Standards and Policies.
You will work with 7 NOE sites, 3 in UK (Beiersdorf HQ and Distribution Centre in Birmingham, La Prairie/Chantecaille HQ in London & remotely with Denmark, Finland, Iceland & Sweden) supporting 400+ employees.
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Additional Information
At Beiersdorf, we see you as a person – far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment.
Bonus
- Discounts on products
- Hybrid working
- 25 days holiday (buy & sell holiday)
- Free head office parking
At Beiersdorf, we believe that every individual brings unique perspectives, experiences, and strengths that deserve to be valued and celebrated. We are committed to fostering an inclusive and supportive environment where everyone feels empowered to be themselves, thrive in their role, and work in ways that enable them to succeed. Through flexibility, understanding, accessibility, and meaningful support, we aim to ensure that all colleagues feel respected, heard, and able to reach their full potential.
We are committed to providing an inclusive recruitment experience and are happy to discuss any reasonable adjustments at any stage of the process to support you.
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