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IT Apprentice
Oxford Direct Services Limited
Oxford (OX4 2RH)
Closes in 13 days (Wednesday 14 October 2026 at 11:59pm)
Posted on 30 September 2026
Wage
- £16,154 a year
- Minimum wage rates: £16,154
- After 6 months probation: £18,644
- After passing qualification: £22,116
Hours
- Monday to Friday: 8am - 4pm (flexible to meet business needs)
- 37 hours a week
Start date
- Thursday 29 October 2026
Duration
- 1 year 6 months
Positions available
- 1
Summary
Looking for your first step into IT? Join ODS as a Digital Support Technician Apprentice and earn while you learn. You'll gain a nationally recognised Level 3 qualification, receive support from experienced mentors, and develop real-world skills in technical support, customer service, and digital technologies.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide 1st line IT support for issues and queries raised through the IT Service Desk
- Support users by diagnosing and resolving IT, system, and application problems
- Follow support requests through to completion and keep users updated on progress
- Contribute to and maintain the ICT knowledge base, including work instructions and guidance documents
- Assist with the implementation of hardware, software, and infrastructure projects
- Work alongside experienced ICT professionals to develop technical skills and knowledge
- Attend training, complete coursework, and maintain apprenticeship learning records
- Meet regularly with a mentor and take part in apprenticeship development activities
- Learn about ODS services and contribute positively as part of the ICT team
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- ABINGDON AND WITNEY COLLEGE
Training course
- Information communications technician (level 3)
Training schedule
- Delivery Model: Work-based training with your employer
- Day release: Approximately 1 day a week during term time (for 1 year)
- Regular meetings: With your training coordinator to monitor progress and well-being
- Assessment visits: Approximately four on-site assessment visits per year
- Off-the-job training: A minimum of 348 hours required
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What you'll learn
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Test and evaluate the system's performance and compliance with customer requirements. Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
- Identify a range of tools and/or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions, or customer’s requirements
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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Requirements
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
- Enthusiasm
- Willingness to learn & develop
Other requirements
- Must be able to get to all three depots around Oxford
About this employer
At ODS, we take pride in our role in making Oxford a world-class city. From waste collection to maintaining roads and parks, our team works tirelessly to ensure the city remains vibrant and beautiful. It's tough work, but it's incredibly rewarding. Joining ODS means joining a team of dedicated professionals who care deeply about their work and their community. Our employees are the backbone of our success, and we value their commitment and passion.
Company benefits
- 29 days holiday, increasing to 33 days, plus Bank Holidays, with opportunity to purchase more
- Extensive family-friendly packages and childcare assistance
- A secure and flexible pension scheme
- Personal and professional counselling (available 24 hours a day)
- Retail discounts
- Heavily discounted gym memberships
- Travel loans and travel discount schemes
- Personal accident insurance
- Cycle to work scheme
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Ask a question
The contact for this apprenticeship is: ABINGDON AND WITNEY COLLEGE
The reference code for this apprenticeship is VAC2000056269.
Apply now
Closes in 13 days (Wednesday 14 October 2026 at 11:59pm)
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