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IT Apprentice
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The IT Apprentice Role
The IT Apprentice is an entry-level role within our IT team, offering a structured and supportive environment to develop technical skills, professional behaviours, and workplace experience. The postholder will contribute to the delivery of IT support across the school while completing a Level 3 IT Solutions Technician apprenticeship.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Responsibilities
The IT Apprentice is accountable for:
- Provide first-line IT support under supervision
- Supporting the administration and maintenance of the school’s managed 1:1 pupil device scheme
- Assisting with IT asset management and device lifecycle tasks
- Contributing to a calm, professional, and service-led IT function
The role does not carry responsibility for independent decision-making or advanced technical troubleshooting but supports these through structured learning and supervised delivery.
Helpdesk & First-Line Support
- Provide first-line IT support to staff, pupils, and visitors under the guidance of senior colleagues
- Log, categorise, and update support tickets using the helpdesk system
- Assist with password resets, basic troubleshooting, and peripheral setup
- Maintain clear and professional communication with users during support interactions
1:1 Device Scheme & Asset Management
- Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns, and warranty coordination
- Assist with device handovers, onboarding, and offboarding processes
- Maintain accurate records of IT assets, loan devices, and peripherals
- Help with device imaging, tagging, and inventory updates
Classroom & Operational Support
- Assist with the setup and maintenance of classroom AV and IT equipment
- Support staff and pupils with the use of school systems and services
- Help prepare IT equipment for events, exams, and term starts
- Maintain cleanliness and readiness of IT equipment and storage areas
Learning & Development
- Participate fully in all apprenticeship learning activities, including off-the-job training, assessments, and portfolio development
- Engage in regular mentoring and feedback sessions with the Senior IT Operations Technician
- Demonstrate progress in technical knowledge, communication, and service delivery throughout the apprenticeship
Service Ownership & Outcomes
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The IT Apprentice will be expected to:
- Develop core technical and customer service skills in line with the apprenticeship framework
- Contribute to improved helpdesk responsiveness and user satisfaction
- Support the smooth operation of the 1:1 device scheme and asset tracking
- Demonstrate a proactive, professional, and collaborative approach to IT support
Course Contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks, for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements, for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
- Identify a range of tools and/or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions, or customer’s requirements
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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Essential Qualifications
- GCSE in:
- English (grade 4 or above)
- Mathematics (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills and Qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Patience
- Time management skills
- Commitment to school's values
- Fast learner
- Familiarity with Windows
- Familiarity with Microsoft 365
Child Protection
The school is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection training and screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
The post-holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact, will be to adhere to and ensure compliance with the School’s Child Protection Policy Statement at all times. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the school, they must report any concerns to the School’s Designated Safeguarding Lead.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Possibility of further employment, dependent on progression.
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