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IT Apprentice
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IT Apprentice
We are looking for a proactive and analytical IT Apprentice to join our busy and dynamic team supporting a diverse range of networking and server infrastructures. The successful candidate will be able to demonstrate a wider ranging knowledge, experience and interest in other technologies.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To provide an effective and efficient IT service for the efficient conduct of the Beacon Multi-Academy Trust
- Server, network, Mac and PC (laptops and desktops) support
- Creating and updating documentation and processes
- Maintenance and management of IT hardware on a day to day basis
- Software support and troubleshooting
- Backup management, including data restoration
- Creation and management of user accounts using Active Directory
- Logging issues and tickets using a Helpdesk System
- Liaising with second and third line support to resolve issues
- Prompt response and resolution of support calls
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Woodford Bridge Road, Ilford, IG4 5LP
- Harbourer Road, Ilford, IG6 3TN
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWHAM COLLEGE OF FURTHER EDUCATION
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
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This apprenticeship is delivered as a day release at our campus in Stratford, E15 please make sure you can travel to both the employer and college.
Level 3 Informations Communication Technician Apprenticeship Standard
Behaviour, Skills and Knowledge
Essential qualifications
- GCSE in:
- English (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
This is an office based role in IG4 and IG6, please check your journey before applying. Please note that if you have a Level 3 IT qualification you will be ineligible for this role.
Our open culture ensures that all Trust staff and students are motivated and supported to develop their own skills, supporting each other to be their very best to provide an exceptional educational experience.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There is an opportunity to secure a permanent position after successfully completing the apprenticeship
The contact for this apprenticeship is:
NEWHAM COLLEGE OF FURTHER EDUCATION
The reference code for this apprenticeship is VAC2000045941.
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