TGW Northern Europe
IT Apprentice (M/F/D)*
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Role Overview
As an apprentice, you’ll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.
What you'll be handling:
- Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
- Managing and troubleshooting site-to-site and client-to-site VPNs using appropriate tools.
- Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with the Development Team to implement solutions or deliver training.
- Escalating 3rd line issues while maintaining client communication until resolution.
- Assisting in the support and maintenance of networks and servers.
- Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
- Working towards your Digital & Technology Solutions Professional L6 degree.
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What you'll need:
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- Minimum of 3 A-Levels/Level 3 BTEC IT
- A passion for IT
- Self-driven and keen to learn
- Microsoft Office skills
- Proficient communication skills
What you'll receive:
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
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