General Accountabilities

• Be aware of the Trust’s duty of care in relation to staff, students and visitors and to always comply with the MLT Health and Safety and Premises Management Policy
• Establish and maintain positive, constructive and professional working relationships with staff across the MLT estate, visitors, students, parents and other professionals
• Be aware of and comply with the code of conduct, regulations, and policies of the Trust
• Develop self within the post, undertaking training/appraisal as appropriate to ensure that relevant knowledge and skills are updated to support school development

Where you'll work

Harrogate Road Rawdon Leeds LS19 6LX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy

Training schedule

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

• GCSE in: Including English and Maths (grade 4/C or above, or equivalent)

Skills

• Problem solving skills
• Logical
• Team working
• Initiative
• Written and spoken English
• Good numeracy skills
• Able to work independently
• Interpersonal skills
• Confident communicator
• Calm under pressure
• Keep accurate records
• Can-do attitude
• Collaborative skills
• Emotional intelligence
• Abide by the school’s policies
• Professional appearance
• Sense of humour & perspective

Other requirements

• Recruitment and Selection Policy Statement
• The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
• Moorlands Learning Trust is committed to the protection and safeguarding of children and young people in our recruitment procedures and in all our work across and beyond school.
• The school adheres to statutory guidelines in respect to safe recruitment.
• All persons employed by the school, in any capacity, will undergo an enhanced Disclosure and Barring Service (DBS) check, and confirmation of employment is subject to a successful outcome.
• All teaching staff members recruited by the school have their eligibility to teach checked with the DfE.
• Variation in Role
• Given the dynamic nature of the role and structure of Moorlands Learning Trust, it must be accepted that, as the Trust’s work develops and changes, there will be a need for adjustments to the role and responsibilities of the post.
• The duties specified above are, therefore, not to be regarded as either exclusive or exhaustive. They may change from time to time to commensurate with the grading level of the post and following consultation with the post holder.
• Equal Opportunities
• Candidates should indicate an acceptance of, and a commitment to, the principles of the Trust’s Equal Opportunity policies and practices as they relate to employment issues and to the delivery of services
• Commitment to equal opportunities policies relating to gender, race and disability in an educational context
• Circumstances - Personal
• Will not require holiday leave during term time
• Must be legally entitled to work in the UK (Asylum and Immigration Act 1996)
• No contra-indications in personal background or criminal record indicating unsuitability to work with children/young people/vulnerable clients/