The purpose of this role is to provide efficient and customer-focused IT support across Father Hudson's Caritas. The apprentice will assist in maintaining and improving the organisation's IT infrastructure, supporting colleagues in the use of technology and contributing to the secure and effective operation of systems.

What You'll Do at Work:

• Provide first-line IT support to colleagues across Father Hudson's Caritas, responding to queries and resolving hardware, software, and system issues in a timely and professional manner.
• Assist with the installation, configuration, and maintenance of desktop computers, laptops, mobile devices, printers, and other IT equipment.
• Support the management of user accounts, passwords, and access permissions in accordance with organisational policies and procedures.
• Log, monitor, and update incidents and service requests using the organisation's IT support systems.
• Assist with the setup, maintenance, and monitoring of networks, servers, and cloud-based systems.
• Support the implementation of cybersecurity measures and promote good information security practices across the organisation.
• Work with colleagues to diagnose technical issues and escalate more complex problems where appropriate.
• Assist in maintaining accurate IT asset registers, system documentation, and user guides.
• Support IT projects, including software deployments, system upgrades, and infrastructure improvements.
• Provide basic training and guidance to users to help them make effective use of technology.
• Ensure all work complies with GDPR, data protection requirements, safeguarding responsibilities, and organisational policies.
• Develop knowledge, skills, and behaviours required to successfully complete the Level 3 Information Communications Technician Apprenticeship.
• Attend apprenticeship training, complete coursework, and maintain evidence of learning in line with apprenticeship requirements.
• Participate in team meetings, supervision sessions, and continuous professional development activities.
• Uphold the values, mission, and ethos of Father Hudson's Caritas, ensuring technology supports the delivery of high-quality services to the people and communities the charity serves.
• Undertake any other duties appropriate to the level and nature of the post as may reasonably be required by the IT & Data Manager or other authorised manager.