IT Apprentice

Working within an abattoir and food production environment

The goal is to develop technical competence, operational awareness, and confidence. The apprentice will progressively gain responsibility for supporting users, production printers, hardware, and the system while working under supervision.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Understand the business operations
• Learn health and safety requirements
• Become familiar with IT infrastructure and support procedures
• Observe daily IT routines
• Food safety and hygiene requirements
• Emergency procedures
• IT Environment Overview
  • Network & Server infrastructure
  • User account management
  • Production systems overview
  • ERP system introduction
  • Production printer overview
  • HALO ticketing system overview
• Shadowing Activities
  • Helpdesk system access
  • Complete preventative system checks before production begins to identify issues early and reduce stress during operational hours
  • Infrastructure Checks
    • Confirm AVAYA signal availability
    • Check Algorius and PRTG system status and report imperfections and findings to IT Manager
    • Confirm system is operational
    • Check database connectivity (SQL)
    • Verify barcode systems and printers
    • Test production OCM's
  • Production Printer Checks
    • Review 1st line support tickets
    • Verify that systems and PC's / Laptops are operational
  • Develop confidence handling first-line support tasks

Responsibilities

• Hardware setup
• Avaya phones setup
• Help to connect users to Meeting room screens and camera system
• ITAM system access and upkeeping
• PC deployment
• Laptop RAM replacement and repair (Under supervision)
• AVAYA phones repair (Under supervision)
• Honeywell PM45c Printer Printhead replacement and fix (Under supervision)
• UPS check and battery replacement (Under Supervision)
• Create troubleshooting guides
• Update internal IT purchasing spreadsheets
• Record recurring issues
• Become the first point of contact for production printing issues
• Epson centralised system administration (Induction)
• Printhead replacement (Safety measures and process)
• Security printer and Sinica Machine
• Roll Call Printer and Sinica / Sirrom system wholistic overview
• Develop understanding of Aptean's system processes that support production

Where you'll work

Hortonwood 45
Telford
TF1 7FA

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Information communications technician (level 3)

[Understanding apprenticeship levels](opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task