IT Apprenticeship

SUPERIOR WELLNESS LTD
Chesterfield (S41 9RT)
Closes on Monday 23 November 2026
Posted on 14 October 2026

Wage
£20,000 a year

Training course
Information communications technician (level 3)

Hours
Monday to Friday 9am to 5pm
37 hours 30 minutes a week

Start date
Tuesday 24 November 2026

Duration
1 year 3 months

Positions available
1

Summary

Superior Wellness is a growing business specialising in hot tubs, spas and wellness products, with a passion for delivering quality products and excellent customer service. We are looking for an enthusiastic and motivated IT Support Apprentice to join our team and begin their career in IT within a fast-paced, dynamic business environment.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide first-line IT support to colleagues across the business via phone, email, Teams, remote and face-to-face support.
• Log, prioritise and manage IT support tickets, escalating issues to the Systems Administrator where required.
• Troubleshoot and resolve common hardware, software, network and connectivity issues.
• Set up and configure laptops, desktops, mobile devices, printers and other IT equipment.
• Assist with user account administration, including new starters, leavers, password resets and MFA.
• Assist with IT security, including phishing reports, antivirus alerts, device compliance and software updates.
• Support network connectivity, Wi-Fi, printers, scanners and other networked equipment across company sites.
• Follow IT policies, procedures and technical documentation when resolving issues.
• Create and update IT knowledge base articles and user guides.
• Assist with IT projects, infrastructure maintenance and system upgrades under the guidance of the Systems Administrator.
• Provide clear, friendly and professional support to users, explaining technical issues in straightforward language.

Where you'll work

Superior House
Broombank Park
Chesterfield S41 9RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
BALTIC TRAINING SERVICES LIMITED

Training course
Information communications technician (level 3)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task