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IT Apprenticeship
Hero IT Support
Brighton (BN1 9SB)
Closes in 29 days (Friday 23 October 2026)
Posted on 23 September 2026
Summary
Are you passionate about tech and eager to learn? Join Hero IT Support as an IT Apprentice!
The ideal candidate is someone eager to learn, motivated to tackle real-world IT challenges, and ready to develop their skills through hands-on experience. The successful apprentice will join a supportive and friendly technical team.
Wage
£18,000 a year
Minimum wage rates (opens in new tab)
Training course
Information communications technician (level 3)
Hours
8:30am-5:30pm Monday to Friday.
37 hours 30 minutes a week
Start date
Friday 30 October 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Setting up client accounts and passwords using Windows Group Policy Management for Office 365.
- Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site.
- Utilising their ticketing system to guide clients through issue resolution and adhere to their 2-hour critical and 8-hour response SLAs.
- Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands to work through scripts for Windows issues, and Sara Tools for Microsoft problems.
- Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment.
- Conducting cable tests and diagnostics to pinpoint issues with sockets or handsets, and testing Firewalls to diagnose LAN or WAN problems.
- Configuring and installing hardware both virtually and physically.
Where you'll work
Sussex Innovation Centre
Science Park Square, Falmer
Brighton
BN1 9SB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
Requirements
Essential qualifications
- GCSE in:
- English (grade 5)
- Math (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem-solving skills
- Analytical skills
- Team working
About this employer
Hero IT Support has spent over 15 years delivering world-class IT services and tailored technology solutions to businesses across the UK. Known for exceptional customer service, rapid response times, and long-term client relationships, the company continues to set high standards in managed IT support. They are looking for an IT Apprentice who is enthusiastic, curious, and genuinely passionate about technology.
Hero IT Support offers structured training combined with practical experience, giving apprentices exposure to everything from day-to-day support tasks to involvement in wider technical projects such as cloud migrations, VoIP systems, backup solutions, and business IT implementations. This blend of support and training helps build a solid foundation for a long-term career in IT.
Hero IT Support welcomes candidates who are passionate about technology, eager to learn, and ready to grow within a dynamic and supportive business.
Company benefits
- Option to work on call which is an extra £200 per week!
- 20 days holiday plus 8 bank holidays.
- £15 weekly food budget from ASDA to cook with.
- Supportive working environment.
- Staff nights out.
- Great internal progression opportunities.
- Office gym.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible progression upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lauren Morton
lauren.morton@balticapprenticeships.com
The reference code for this apprenticeship is VAC2000055009.
Apply now
Closes in 29 days (Friday 23 October 2026)
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