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IT Support Technician Apprenticeship
This is an entry-level apprenticeship role for someone with a genuine interest in computers, technology, and problem solving. You do not need previous IT work experience, as training will be provided both on the job and through the Baltic Apprenticeships Level 3 Microsoft IT Support Technician programme.
Wage
£16,000 a year
Training course
Information communications technician (level 3)
Hours
This role will start on agreed part-time hours, with the aim of gradually increasing towards full-time as the apprentice settles in, develops their skills, and the workload allows.
37 hours a week
Start date
Tuesday 11 August 2026
Duration
1 year 3 months
Positions available
1
What you'll do at work
- Refurbishing laptops, desktops, and other IT equipment
- Preparing computers to agreed specifications
- Imaging and configuring PCs for deployment
- Installing and upgrading components such as RAM, NVMe drives, storage, and graphics cards
- Testing, cleaning, labelling, and recording refurbished devices
- Carrying out secure hard drive erasure processes
- Managing stock levels and keeping the hardware storage area organised
- Receiving, checking, picking, packing, and dispatching equipment
- Preparing sales orders and equipment for delivery or collection
- Keeping accurate records of stock and equipment movements
- Supporting the team with basic ticket triage
Where you'll work
Unit 12d
Keer Park
Warton Road
Carnforth
LA5 9FG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
About this employer
Cloud2IT is a managed services provider (MSP) supporting businesses with their technology, telecoms, hardware, cloud services, consulting, and day-to-day IT support.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Are you passionate about technology and eager to kick-start a career in IT? Join IT QED, a trusted provider of IT support and services, as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience, develop technical skills, and work alongside a team of experienced IT professionals.
At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support.
A Typical Day in the Job:
- Logging calls on the helpdesk
- Answering customer queries and learning customers IT systems
- Providing first line IT support
- Triaging calls and escalating where necessary to second line support
- The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
- Conducting training to familiarise yourself with technologies in use within client environments
Full training and support will be provided by your workplace mentor and from the Baltic team
Salary, Hours & Benefits:
- £16,000 per annum
- Monday - Friday, 9.00am - 5.30pm
- 21 days holiday & Bank holidays
- Extra day holiday each year up until 25 days
- Private medical scheme
Desired Qualities, Skills and Knowledge:
- A Grade C/4 in GCSE Maths and Grade 5/C in English is required for the role
- An enthusiastic and professional attitude
- Aptitude for learning new skills
- An interest in IT and career progression within the company
- Customer-focused
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC2000039921.
Closes in 7 days (Monday 10 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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