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IT Apprenticeship
Location: Swindon (SN1 2LB)
Closing Date: Monday 23 November 2026
Posted on: 13 October 2026
Summary
Are you passionate about technology and keen to start a career in IT? The White Horse Federation is looking for an enthusiastic and motivated IT Support Apprentice to join its team, offering an exciting opportunity to develop practical technical skills while making a real difference to the learning and working environment across its schools.
Wage: £15,392 to £24,454.04, depending on your age
Training Course: Information communications technician (level 3)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
- Provide first-line IT support to staff and students.
- Assist with troubleshooting hardware, software and network issues.
- Support the setup and maintenance of laptops, desktops, tablets and other devices.
- Help manage user accounts and permissions.
- Maintain accurate IT asset and inventory records.
- Assist with software installations, updates and system maintenance.
- Support the IT team with ongoing projects and service improvements.
- Ensure all work is carried out in line with the Trust policies and data protection requirements.
Where you'll work:
The White Horse Federation
Plymouth Street
Swindon SN1 2LB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: BALTIC TRAINING SERVICES LIMITED
Training Course: Information communications technician (level 3)
What you'll learn:
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training Schedule: As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person. Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential Qualifications:
- GCSE in: English (grade 5)
- Maths (grade 4)
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Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
About this Employer
The White Horse Federation is a multi-academy trust committed to inspiring every child to flourish through inclusive education, opportunity and collaboration. As part of a supportive team, you will help ensure that technology works effectively for staff and pupils, developing your IT knowledge and customer service skills while gaining valuable hands-on experience in a busy educational environment.
Company Benefits
- Discounts on Gym Membership
- Menopause support network
- Discounts, save money on holidays, clothing and much more
- CPD Programme
- Supportive leadership team to help you reach your full potential
- Enhanced family-friendly policies, including maternity, paternity, adoption, and shared parental leave
- An additional White Horse concessionary day’s leave per year
- Excellent Pension Scheme
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Ask a Question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC2000058839.
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