IT Apprenticeship

IT Support Apprentice

Summary

Ready to dive into the world of tech and make a real impact? ClearCare Solutions is on the lookout for a driven and tech-savvy IT Support Apprentice to join our growing team! This is your chance to gain real world experience, develop cutting-edge skills, and be part of a company that’s revolutionising digital solutions for the care industry.

Wage

£16,500 a year

Training

Training course: Information communications technician (level 3)

Hours: Monday to Friday 8:30am till 4:30pm. 37 hours a week

Start date: Tuesday 17 November 2026

Duration: 1 year 3 months

Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

• Provide first-line technical support to internal colleagues and external customers via phone, email, Zendesk and remote support.
• Log, manage and update support tickets, ensuring issues are resolved within agreed SLAs or escalated where required.
• Troubleshoot hardware, software, connectivity, login, MFA and Clearcare system issues using relevant diagnostic and support tools.
• Install, configure and update software, computers and peripherals where required.
• Follow internal security, privacy and technical procedures when supporting users and handling data.
• Use technical documentation and knowledge bases to investigate issues and develop solutions.
• Work alongside the wider technical team to develop knowledge of networking, cloud technologies, IT security and automation, while completing apprenticeship learning and applying new skills within the role.

Where you'll work: The Limes, the Hollies, 120 Newport Rd, Stafford, ST16 1BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: BALTIC TRAINING SERVICES LIMITED

Training course: Information communications technician (level 3)

What you'll learn:

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy.
• Apply the appropriate tools and techniques to undertake fault finding and rectification.
• Apply Continuous Professional Development to support necessary business output and technical developments.
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders.
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate.
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders.
• Manage and prioritise the allocated workload effectively making best use of time and resources.
• Complete documentation relevant to the task and escalate where appropriate.
• Install or undertake basic software upgrades, either physically or remotely.
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements.
• Provide remote/F2F support to resolve customer requirements.
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task.
• Identify and scope the best solution informed by the system data associated with the task.
• Test and evaluate the system's performance and compliance with customer requirements. Escalate non-routine problems in line with procedures.
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux.
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times.
• Apply the necessary security, in line with access and/or encryption requirements.
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely.
• Test and evaluate network environments.
• Monitor performance and usage of a network.
• Deploy applications on a network.
• Set up storage and data access for staff.
• Apply necessary security measures, in line with access requirements to a network.
• Carry out routine maintenance across network systems, ensuring organisational compliance.
• Monitor network-related workloads including DNS and firewalls.
• Install or undertake basic upgrades, either physically or remotely.
• Establish digital communication or telecommunications systems through, for example, cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy.
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy.
• Apply the appropriate tools and techniques to undertake fault finding and rectification.
• Apply Continuous Professional Development to support necessary business output and technical developments.
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders.
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate.
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders.
• Manage and prioritise the allocated workload effectively making best use of time and resources.
• Complete documentation relevant to the task and escalate where appropriate.
• Install or undertake basic software upgrades, either physically or remotely.
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements.
• Provide remote/F2F support to resolve customer requirements.
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task.