Netrolynx AI
IT Automation Engineer
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About The Company
NatWest Group is a leading financial services organization committed to supporting individuals, businesses, and communities across the United Kingdom. Renowned for its customer-centric approach and innovative banking solutions, NatWest Group strives to foster a sustainable and inclusive banking environment. With a rich history spanning over a century, the company has continually evolved to meet the changing needs of its clients, leveraging technology and expertise to deliver exceptional service. As a responsible corporate citizen, NatWest Group emphasizes diversity, inclusion, and sustainability, ensuring that its operations positively impact society and the environment.
About The Role
We are seeking a skilled IT Automation Engineer to join our dynamic Colleague Technology Services (CTS) team within NatWest Group. This role is pivotal in enhancing our internal technology environment by automating operational processes and deploying innovative solutions to improve efficiency and reliability. Based in the United Kingdom, the successful candidate will work closely with cross-functional teams including Service Management, Security, Privacy, Engineering, and HR to ensure the seamless delivery of technology services aligned with organizational standards and strategic objectives.
The ideal candidate will possess a strong background in scripting, orchestration, and automation tools, with a passion for optimizing workflows and supporting digital transformation initiatives. This position offers an excellent opportunity to develop your engineering expertise within a collaborative environment, contributing directly to the company's technological advancements and operational excellence.
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Qualifications
The successful candidate will have a proven track record in automation engineering, with experience in scripting and orchestration across multiple platforms. A strong understanding of IT infrastructure, application support, and security principles is essential. Relevant qualifications include a degree in Computer Science, Information Technology, or a related field, along with hands-on experience with automation tools and enterprise software.
Expertise in Atlassian products (Jira, Confluence, Jira Service Management), and familiarity with tools such as Workato, Jamf Pro, Google Workspace, Slack, GitHub, and identity management solutions is highly desirable. Candidates should demonstrate strong problem-solving skills, the ability to work independently and collaboratively, and a proactive approach to continuous improvement and learning.
Responsibilities
- Manage and automate NatWest Boxed applications and operational workflows within the CTS team, leveraging scripting and orchestration tools to streamline repetitive tasks.
- Collaborate with Service Management, Security, Privacy, Engineering, and HR teams to ensure the delivery of high-quality technology services that meet organizational standards.
- Implement and support new workplace IT tools, enhancing the organization’s identity and access management capabilities to ensure secure and efficient user access.
- Identify opportunities for automation to optimize 1st and 2nd line support tasks, reducing manual effort and increasing operational efficiency.
- Provide second-line support for technical escalations related to device and application support, managing changes to SaaS applications in line with business needs.
- Assist in incident resolution activities related to workplace IT tools, ensuring minimal disruption to end-users.
- Contribute to the growth and maturity of the CTS team by sharing expert engineering knowledge and fostering a culture of continuous improvement.
- Support the organization in navigating security, privacy, and compliance requirements, ensuring all activities adhere to regulatory standards.
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Benefits
NatWest Group offers a comprehensive benefits package designed to support the well-being and development of its employees. This includes competitive salary packages, flexible working arrangements, and opportunities for professional growth through training and development programs. Employees also benefit from a range of health and wellness initiatives, pension schemes, and employee assistance programs. The company fosters a collaborative and inclusive work environment where innovation and diversity are celebrated, ensuring that every team member feels valued and empowered to contribute to the organization’s success.
Equal Opportunity
NatWest Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to fostering a workplace where everyone feels respected, valued, and empowered to reach their full potential. We do not discriminate based on race, gender, age, sexual orientation, disability, religion, or any other protected characteristic. Our commitment is to ensure fair treatment and equal opportunities for all candidates and employees, promoting a culture of inclusion and respect throughout our organization.
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