• Experience working as a business analyst within a project environment, delivering IT enabled change
• Understanding of the full project delivery life cycle and experience of delivery across different phases of the project
• Experience of applying various techniques and delivering analysis outputs, including:
  • Requirements elicitation and documentation
  • Business process modelling
  • Workflow / scenario / use case modelling
  • Data and system analysis and documentation
• Experience in workshop facilitation and conducting stakeholder interviews to extract relevant information
• Experience in managing own time effectively in an environment of competing end-user demands and time-critical schedules, prioritising simultaneous project work and rapidly evaluating alternate action plans
• Strong interpersonal and stakeholder management skills
• Excellent verbal and written communication skills: Ability to clearly define and articulate business process concepts to the end users and communicate with colleagues at all levels within the organisation
• Adaptability and flexibility – evidence of applying different analysis approaches relevant to the particular initiative and the business need
• Ability to work effectively in a team environment, sharing knowledge and skills, and developing productive working relationships
• Motivated and driven by continuous change

Bonus Skills

• Experience in working within a similar Higher Education institution or within an Information Services division, preferable knowledge of the Higher Education Business and Community Interactions (HEBCI) survey

Responsibilities

Project Assignment

• Work with key stakeholders and the project team to fully understand the project scope and objectives, owning delivery of the project within the timeframe provided.
• Advise on the most suitable methods and levels of analysis, and level of stakeholder engagement required.
• Review and document the current ‘as-is’ processes within the post award service
• Explore how the relevant processes described above work currently through interviews and research, looking at the current business goals, performance, operational design, organisational structure and use of technologies.
• Agree and document definitions of business domain terminology.
• Identify reported business problems and their impacts.
• Use process models to represent to stakeholders how the service operates. Models will be drawn to show different levels of detail as required.
• Work with various stakeholders to establish underlying causes of business problems and the desired target business process model.
• Analyse business pain-points and improvement opportunities
• Facilitate workshops and stakeholder discussions to identify process inefficiencies, service pain points, risks, bottlenecks and opportunities for improvement.
• Assess the impact of identified issues on service performance, compliance, user experience and operational effectiveness.
• Work with stakeholders to develop and assess options for addressing business problems, considering people, process, policy, data and technology impacts.
• Support the evaluation of options by identifying benefits, risks, dependencies, costs and implementation considerations.
• Design future-state processes and target operating models
  • Define and document ‘to-be’ business processes that support desired service outcomes and strategic objectives.
  • Develop target operating model artefacts to describe future ways of working, including roles and responsibilities, governance, processes, technologies and service interactions.
  • Facilitate stakeholder review and agreement of future-state designs, ensuring alignment with organisational strategy and operational requirements.
  • Identify and document transition requirements, business change impacts and key dependencies required to move from the current to future state.
• Elicit, Document, Manage Business Requirements
  • Work with key stakeholders to define business requirements.
  • Ensure requirements are documented at a suitable level of detail based on project stages and objectives (from initial high level through to detail required to design a solution).
  • Document, publish and communicate recommendations for process improvements, highlighting existing and potential risks, inefficiencies and pain points and identifying potential solutions and mitigations to be taken.