NST - Nova Source Technologies
IT Change, Release & Problem Manager - London (Hybrid)
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Change, Release & Problem Manager – Change Management, Release Management, Problem Management, IT Service Management, ITIL, ServiceNow, Service Transition, M&A Integration, Digital Transformation, CAB, Operational Readiness, Supplier Management, London (Hybrid)
Up to £80,000 + Benefits
This is an exciting Change, Release & Problem Manager opportunity to join a leading Engineering Services organisation, responsible for owning and maturing IT service management governance across change, release, problem management and service transition activities.
The Change, Release & Problem Manager is a hybrid role based in London, requiring onsite attendance 4 days per week during the initial probationary period, reducing to 2–3 days per week thereafter. Occasional travel to UK sites may also be required.
As a Change, Release & Problem Manager, you will lead the development and continuous improvement of ITIL-based governance processes, ensuring technology changes are delivered efficiently and with minimal disruption to business operations. Reporting into the IT Services Manager, the role will own Change, Release and Problem Management practices across BAU operations, strategic programmes, supplier-led changes and M&A integration activity. The Change, Release & Problem Manager will work closely across core IT functions to ensure changes are assessed, approved, tested, communicated and implemented through robust governance frameworks. As Change, Release & Problem Manager, you will also play a key part in technology transformation and M&A integration initiatives, supporting due diligence, integration planning, cutover activities, operational readiness and post-implementation stabilisation. The Change, Release & Problem Manager will provide governance oversight across system migrations, service changes, supplier activity and strategic technology initiatives, ensuring risks, dependencies and service impacts are effectively managed. To succeed as a Change, Release & Problem Manager, you will need strong experience across ITIL service management environments, proven ownership of Change, Release and Problem Management processes, excellent stakeholder management skills and hands-on experience with ServiceNow. Experience supporting M&A technology integration, transformation programmes and complex supplier environments is highly desirable.
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Key Skills as Change, Release & Problem Manager:
- Proven experience managing Change, Release and Problem Management processes within IT service management environments.
- Strong understanding of ITIL frameworks, governance controls and service management best practice.
- Experience chairing CAB meetings and managing end-to-end change approval processes.
- Hands-on experience managing ServiceNow Change, Release and Problem Management modules.
- Experience supporting technology transformation programmes, M&A integration activity and complex change initiatives.
- Strong experience working with third-party suppliers, managed service providers and technology partners.
- Experience with service transition, release planning, operational readiness and post-implementation reviews.
- Strong analytical, problem-solving and stakeholder management skills with the ability to influence across IT and business teams.
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This is an excellent opportunity for an experienced Change, Release & Problem Manager to take ownership of critical IT service management processes, improve operational resilience and play a key role in supporting technology transformation and M&A integration initiatives.
Key Skills: Change Management, Release Management, Problem Management, IT Service Management, ITIL, ServiceNow, Service Transition, M&A Integration, Technology Transformation, CAB, Operational Readiness, Supplier Management, London (Hybrid)
PLEASE READ BEFORE APPLYING
Candidates must have proven experience managing Change, Release and Problem Management processes within an ITIL-based environment, with strong ServiceNow experience and a track record of improving service governance and operational stability. Experience supporting M&A technology integration, transformation programmes and supplier-led change is essential. Candidates must also be able to work onsite in London four days per week during the initial probationary period, reducing to 2–3 days per week thereafter.
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