Hays
IT Configuration and Repair
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Join a leading UK telecoms and technology services provider as an IT Configuration & Repair Technician!
Job Overview: We are seeking a motivated and detail-oriented Technical Operative 2 to join the Maintenance Service Centre in Hatfield. The role involves supporting the full lifecycle of IT equipment, including testing, configuration, diagnostics, repairs, asset management, and customer deployments. The successful candidate will work in a fast-paced environment while maintaining high standards of quality, accuracy, and customer service.
Location: Hatfield AL10 9TW
Contract Length: Up to 27 Jan 2027
Rate: An hourly rate, in-scope IR35, of £15.99 (PAYE) OR £20.75 per hour (via a Hays Approved Umbrella Company).
Hours: Monday to Friday (07:00 – 15:00)
Key Responsibilities:
- Troubleshooting incidents, software and hardware
- Resolution of software and hardware issues (laptop, desktop, mobile devices)
- Installation of spare parts and configuration of laptops, desktops and Tablets
- Organising, analysing and handling of tickets in the company computing system.
- Preparing new and repaired hardware
- Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
- Escalating any potential customer SLA impacts to the relevant teams.
- Staging laptops and PCs with pre-defined builds
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining a functional and accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance into the workshop
- Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
- Must be able to work on their own initiatives and prioritise workloads.
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Key Requirements:
- Willing to go through SC Clearance.
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Additional Information: Interview Process: In Person / Teams
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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