TEK Express Ltd
IT Configuration Technician
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Opportunity to Join Our Team at TEK Express
Continued growth has created an opportunity for an IT Configuration Technician to join our technical team at our office in Crawley. This role will involve working as part of a team preparing new and returned devices (laptops, tablets, and smartphones) which get issued to our clients’ mobile workers. Each prepared device will include an agreed software image and some clients require personalization prior to being shipped. The role will also involve telephone support to some of our mobile workforce, so having a confident and professional phone manner is essential. We also provide an IT recycling service, so there will be a requirement to test, grade, clean, and image devices for resale.
About the Company
TEK Express is a specialist mobile device management company and part of the Utelize group. We are focused on helping large businesses to manage mobile devices (laptops, tablets & smartphones), mobile connectivity, and support for their end-users. We help our customers to release their IT teams for strategic projects, optimize costs, improve support for their employees, protect their businesses from IT security threats, and support them to become more sustainable. We are based in Crawley, our head office is in Malvern, with a current team of 40+. Outstanding customer service is at the heart of everything we do.
The Role
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Reporting to the Technical Centre Manager, activities will include:
- Prepare laptops, tablets, payment devices, and smartphones with client-specific software images.
- Personalize devices as needed before shipping.
- Provide telephone support to mobile workers.
- Test, grade, clean, and image devices for resale.
- Test power adapters.
- Maintain records in asset management and ticketing systems.
- Follow documented procedures and meet SLAs.
- Maintain a high level of quality and efficiency when working sequentially in ‘production style’ work processes.
- Ensure all enquiries are dealt with in a customer-focused manner.
- Maintain a clear understanding of our client Service Level Agreements (SLAs) and ensure that these are maintained.
Hours: Monday to Friday between the hours of 9.00am to 5.30pm
What We Are Looking For
To be considered for the position, you will have the following skills, knowledge, and attributes:
- Can-do attitude
- GCSE English and Maths C or above (or equivalent)
- Strong communication and problem-solving skills
- Attention to detail and numeric accuracy
- Ability to follow procedures and work independently
Desirable Experience
- Basic understanding of IT and telecoms hardware components, their functions, types, and interrelationships.
- Basic Knowledge of Windows + Android settings and configuration.
- Basic iOS knowledge
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We are looking for someone who has an interest in IT, but more importantly, is willing to learn and is a great team player. They will need to be forward-thinking, beyond the given task, along with having a flexible approach and not afraid to ask questions. Due to the nature of the role, we need someone who is confident in engaging with people at all levels.
The successful candidate will need to demonstrate:
- Good one-to-one communication with the TEK Express team and Client staff.
- Clean and smart appearance.
- Enthusiasm.
- Willingness to learn and be a part of a friendly small team.
What We Offer
- Full-time role – 37.5 hours per week
- Full-time salary – from £26k per year
- 20 Days paid holiday per Annum plus Bank holidays
- Life assurance (after probationary period)
- Healthcare benefits (after probationary period)
- Company pension
- Supportive friendly team environment
To Apply
To apply for this role, please send us your CV and a covering letter telling us a bit about yourself and why you are interested in this role. Due to the nature of this role, we are unable to sponsor candidates, and therefore all applicants should already hold the right to work in the UK. No Agencies, thank you.
Language
- Fluent English (required)
Work Authorization
- United Kingdom (required)
Work Location: In person - Crawley, RH11 9SH
Job Type: Full-time
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