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IT Configuration Technician Apprentice
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IT Configuration Technician Apprentice
In this apprenticeship, you will develop your IT knowledge. You will be provided with foundation-level IT knowledge, including mandatory units with both a Hardware and Software pathway. Both pathways within the programme include a core set of modules such as: Methodologies and Principles, Core Technical Knowledge and Security and Legislation.
As an IT Configuration Technician Apprentice, you will:
- Working in collaboration with the Technical Services Coordinator to configure and test equipment to ensure software has been installed prior to being sent to the customer’s premises.
- Working in conjunction with the Warehouse team to assist with identification and verification of product.
- Carry out site builds by connecting to the client’s server.
- Perform quality control checks/ system checks.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and/or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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ESTIO apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
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- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and at a storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
GCSE in:
- 5 GCSEs including English Language & Maths (grade A*-C/9-4 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Working knowledge in building PCs, physically adaptable and motivated to move IT equipment.
- Personality Fit: We value getting the right personality fit. We're looking for someone who is positive, proactive, and eager to learn. A sense of humour also goes a long way
- Passion: You have a real interest in technology and a strong desire to grow in the IT field.
- Team Player: You enjoy working in a team, sharing knowledge, and learning from others.
- Dedication and commitment: You are committed and dedicated to your best.
- Communication: Great verbal and written communication skills. You can explain tech stuff to non-tech people easily.
At Celestra we provide our clients with the services they need with forward-thinking expertise that develops, implements, and supports innovative and essential technologies. Driving big brands in Hospitality and Retail forward in the digital era, this is what we do!
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
Our clients are investing more and more into the latest technologies driven by the need to deliver an enriched customer experience. No matter the scale or location, we help our clients deliver the right solution with our ability to deploy and install working systems and the infrastructure behind them. The best part of working with Celestra is knowing that whatever the challenge, we will always find the best solution to fit, this is how we serve star solutions.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Offer of a full-time position on successful completion of the apprenticeships.
The contact for this apprenticeship is: ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC2000051419.
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