Medical Protection Society
IT Delivery Lead
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Role Title: IT Delivery Lead
Location: Leeds (Hybrid – 2 days per week on site)
Contract: Permanent
Working Pattern: Full Time
Salary: £75,000 - £85,000
IT Delivery Lead – Deliver, Run and Continuously Improve Business-Critical Technology Services
As an IT Delivery Lead, you will be accountable for the end-to-end delivery and continuous improvement of technology solutions that support strategic business objectives across one or more technology towers. Leading multidisciplinary squads, you will ensure that new capabilities and enhancements are delivered successfully on time, within budget, and to agreed quality standards while also overseeing the ongoing maintenance, and optimisation of live services applicable to the Tower(s). The role is for someone who is comfortable operating in ambiguity, shaping delivery approaches where they are not yet fully defined, and bringing clarity, pace and control to complex enterprise change. You will monitor delivery performance and status, oversee the budget, delivery backlogs, manage risks and dependencies, and engage credibly with technical teams and stakeholders throughout the lifecycle. The IT Delivery Lead also provides leadership and direction to IT Delivery Managers and Technical Analysts, driving collaboration, continuous improvement, and the consistent delivery of business value.
As our new IT Delivery Lead, you will also:
- Oversee the end-to-end delivery of projects, initiatives, change requests, and production fixes across one or more technology towers.
- Manage technical delivery from requirements and design through development, testing, implementation, and support.
- Able to operate effectively in ambiguity, bringing clarity, structure and momentum to evolving priorities and incomplete problem definition.
- Act as the primary point of contact for technology delivery, ensuring clear communication and alignment with stakeholders.
- Drive Agile/Iterative ways of working, embedding consistent processes, workload planning, and delivery controls across teams.
- Coordinate cross-functional teams, removing impediments and ensuring delivery priorities are achieved.
- Partner with Platform, DevOps, Infrastructure, Operations, InfoSec, and PMO/TMO teams to optimise delivery outcomes.
- Establish and manage flexible delivery teams, including vendor and third-party resources, to support strategic change programmes.
- Develop and track delivery metrics and KPIs to measure performance and drive continuous improvement.
- Build strong relationships with business stakeholders and strategic technology partners to ensure successful delivery and value realisation.
- Promote best practice sharing through delivery management and Agile communities of practice.
- Develop a strong understanding of the technology landscape to effectively translate business and programme requirements into delivery plans.
- Lead and develop a talented team, fostering a high-performing, collaborative, and continuously improving delivery culture.
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We are looking for:
- Degree qualified in Computer Science, Information Systems, Business Administration, or a related discipline, or equivalent practical experience.
- Experience delivering technology programmes and projects within Agile, Waterfall, or hybrid delivery environments.
- Proven experience leading technology delivery teams and driving successful project outcomes in complex organisational environments.
- Strong technical understanding with the ability to engage effectively with both technical and business stakeholders.
- Excellent communication, influencing, and relationship-building skills, with the ability to gain commitment and drive alignment across diverse stakeholder groups.
- Strong financial and commercial awareness, including experience supporting business cases, value delivery, and investment decisions.
- Demonstrated ability to build trusted relationships and manage senior stakeholders across technology and business functions.
- Experience working in multinational, cross-functional environments and leading teams through change and transformation initiatives.
- Proven ability to mobilise and influence individuals and teams beyond direct reporting lines to achieve strategic objectives.
- Excellent problem-solving and analytical skills, with a focus on identifying and addressing root causes.
- Experience supporting or leading digital transformation programmes and establishing high-performing product, platform, or delivery teams.
- Strong understanding of Agile delivery principles, governance, risk management, and continuous improvement practices.
We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
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In return, we can offer you:
- Discretionary on-target bonus of 10%. Up to a max 20% based on performance
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave. Flexible public holidays and option to buy/sell additional leave
- Private Medical Cover
- Car Salary Sacrifice scheme
- 6x salary death in service
- Holistic health and wellbeing support package
- A truly flexible hybrid-working arrangement
- A culture that promotes inclusivity, wellbeing and rewards hard work
Who We Are
Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of over 350,000 Members around the world.
We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.
To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.
Next Steps
If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.
Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our Talent Acquisition team by emailing careers@medicalprotection.org.
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