Flatpay
IT Desk Support Specialist
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Flatpay
Flatpay is one of Europe's fastest-growing fintech companies, now expanding across the UK.
Role: IT Desk Support Specialist
Location: 5 days a week, London
Salary: £28,000 - £30,000
As our IT Desk Support Specialist you will be the first point of contact for technical support across our UK organisation. This is a hands-on role within our IT, Workplace and Facilities team in London, working closely with colleagues across the business to keep everyone productive every day. It is a newly created position with real scope to shape it as we grow.
Responsibilities
- Providing first-line IT support via desk-side, phone, email and ticketing systems
- Diagnosing and resolving hardware, software, network and access issues
- Onboarding new starters: preparing equipment, configuring accounts and setting up system access
- Setting up and maintaining laptops, desktops, monitors, mobile devices and other IT kit
- Managing user accounts, permissions and access requests in line with security policy
- Owning the IT support ticket queue and keeping SLAs on track
- Maintaining accurate IT asset records and inventory
- Supporting off-boarding and pitching in with the wider Workplace and Facilities team when needed
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Skills & Attributes
- Experience in an IT helpdesk, service desk, or desktop support role
- Strong troubleshooting skills: you work the problem, not the panic
- Good working knowledge of Windows, Microsoft 365 and common workplace IT
- Familiarity with IT service management and ticketing tools
- Clear communicator: able to explain technical issues to non-technical colleagues
- Comfortable managing multiple priorities in a fast-moving environment
- Proactive ownership: you see a problem and see it through to resolution
Our Values
- Happy Humans: We bring energy to our work and create teams people enjoy being part of.
- No Assholes: We perform at a high level while treating colleagues and customers with respect.
- It's Our Business, Own It: Everyone takes responsibility and manages their work like it's their own business.
- Start With No: We challenge ideas, think commercially and focus on what truly creates value.
- Sky-High Ambitions: We set bold goals and expect people to keep raising the bar.
- The Best Argument Wins: Titles don't decide outcomes. We debate openly to reach the best decisions.
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What's In It For You
- Medicash EAP and Medicash Proactive health support
- Bupa Select private healthcare
- Refer-a-friend scheme: earn up to £500 for every successful referral
Background & Requirements
- Previous experience in an IT helpdesk, service desk, or desktop support role
- Right to work in the UK without sponsorship
Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.
Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we're more than just a service provider; we are your trusted business partner.
We continuously strive to stay ahead of the curve, adapting our solutions to meet our clients' evolving needs. Ready to be part of something extraordinary?
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