Lancaster University
IT Engineer - 1065-26
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IT Engineer
ISS - Service Management & Delivery
Location: Bailrigg, Lancaster, UK
Salary: £26,707 to £30,378 full time, fixed term
Closing Date: Sunday 18 October 2026
Interview Date: Thursday 29 October 2026
Reference: 1065-26
Lancaster University is among the best in the UK. A top 10 university in The Complete University Guide 2025 and are joint 10th place in the UK national league tables, we are also highly ranked in international league tables such as the QS World Rankings.
Information Systems Services (ISS) is looking to appoint an enthusiastic IT Engineer to join the Campus IT Engineer team, supporting IT Services at Lancaster University. This is a full-time, fixed-term role until 28th May 2028.
About the Role
As an IT Engineer, you will join a faculty-based team providing second-line technical support to users of the University’s IT services. In this role, you will offer both on-site and remote technical support to end users. Utilising ITIL-based processes to handle incidents and service requests, you will tackle a wide range of technical challenges, provide advice, and perform preventative maintenance to support the University’s teaching, research, and administrative functions. This includes collaborating with our AV services team to support IT and audio-visual equipment in various learning spaces. Additionally, you will work with the broader teams in ISS to help support the delivery of new and existing services.
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Responsibilities
- Provide second-line technical support to users of the University’s IT services.
- Offer both on-site and remote technical support to end users.
- Handle incidents and service requests utilising ITIL-based processes.
- Tackle a wide range of technical challenges.
- Provide advice and perform preventative maintenance.
- Collaborate with the AV services team to support IT and audio-visual equipment in learning spaces.
- Work with broader teams in ISS to support the delivery of new and existing services.
Requirements
- Experience of working in a team-based IT service environment.
- Knowledge of PC and Audio-Visual systems in use at Higher Education or equivalent establishments.
- IT and problem-solving skills with a strong user-focus.
About You
This post will be based at Lancaster University Bailrigg campus, working normal business hours. However, on occasion, there will be opportunities to undertake paid work outside those hours. The successful candidate will be offered the opportunity to undertake a variety of training options.
We are an accredited Athena SWAN institution. Our multi-faith Chaplaincy Centre is a welcoming place for people of all faiths and none. We welcome applications from people in all diversity groups.
How to Apply
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Candidates should contact Rob Griffiths (r.griffiths@lancaster.ac.uk), Campus IT Service Delivery Manager, for any questions or informal discussion about the role.
Please apply via the link below. Please include a C.V. and Covering letter outlining your suitability for the role.
Please note that this position is not eligible for sponsorship under the Skilled Worker visa route. Applicants will therefore need to already hold, or be able to demonstrate, the appropriate right to work in the UK for the duration of the role.
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Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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