Netrolynx AI
IT Engineer
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About The Company
Clearwater People Solutions is a leading provider of innovative staffing and recruitment solutions, dedicated to connecting talented professionals with top-tier organizations across various industries. With a strong reputation for excellence and a commitment to customer satisfaction, Clearwater People Solutions prides itself on delivering tailored staffing services that meet the unique needs of each client. Our expertise spans temporary, permanent, and contract placements, ensuring that businesses find the right talent to drive their success. The company values integrity, professionalism, and a client-centric approach, making it a trusted partner in workforce solutions.
About The Role
We are currently seeking a skilled 2nd Line IT Engineer to join our client's dynamic team on an initial 3-month contract basis. As a vital part of the IT support structure, the 2nd Line IT Engineer will be responsible for delivering responsive and effective technical support to a diverse client base. The role involves troubleshooting complex issues across Microsoft 365 and Google Workspace environments, managing user accounts, and supporting a range of hardware and network infrastructure. This position offers an excellent opportunity for an experienced IT professional to demonstrate their technical expertise and customer service skills within a fast-paced MSP environment. The successful candidate will work closely with clients to resolve technical issues promptly, ensuring minimal disruption and maintaining high levels of customer satisfaction.
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Qualifications
- Proven experience in a 2nd Line IT Support, Desktop Support, or Service Desk environment.
- Previous experience working within a Managed Service Provider (MSP) setting is highly desirable.
- Strong knowledge of Microsoft 365 administration and support, including Outlook, Teams, OneDrive, and SharePoint.
- Experience supporting Google Workspace environments.
- Familiarity with Active Directory and Microsoft Entra ID.
- Hands-on experience supporting Windows 10/11 devices and Apple Macs.
- Good understanding of networking fundamentals such as Wi-Fi, TCP/IP, DNS, DHCP, and VPN technologies.
- Excellent communication skills with a customer-focused approach.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Experience working with ticketing and IT Service Management systems.
Responsibilities
- Provide 2nd Line technical support for incidents and service requests across Microsoft 365, Google Workspace, Windows, and Mac devices.
- Diagnose and resolve issues related to email clients, collaboration tools, networking, and end-user hardware.
- Manage user accounts, permissions, group memberships, software licensing, and onboarding/offboarding processes.
- Handle escalated support tickets, maintain accurate documentation, and escalate complex issues when necessary.
- Troubleshoot and resolve networking connectivity issues, including Wi-Fi, VPN, DNS, DHCP, and TCP/IP configurations.
- Support and maintain hardware peripherals and infrastructure components.
- Collaborate with team members and clients to deliver exceptional technical support and customer service.
- Assist in maintaining documentation for support procedures, configurations, and technical issues.
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Benefits
Our client offers a competitive benefits package that supports the professional growth and well-being of their employees. This includes opportunities for ongoing training and development, exposure to diverse technical environments, and the chance to work with a collaborative and innovative team. The role provides valuable hands-on experience in a fast-growing MSP, with potential for extension or permanent placement based on performance. Additionally, employees benefit from a supportive work culture that values continuous improvement, technical excellence, and customer satisfaction. The company also offers flexible working arrangements and a comprehensive benefits package to ensure a healthy work-life balance.
Equal Opportunity
Clearwater People Solutions and our clients are committed to creating an inclusive environment and are proud to be an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law. We believe in fostering diversity and inclusion within our workforce and are dedicated to providing equal employment opportunities to all candidates. Our goal is to ensure that everyone has an equal chance to contribute and succeed in our organization.
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