Lucid Support Services Ltd
IT Engineer
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Field Services Engineer - Herts, Beds & Bucks
Location
Milton Keynes base, covering Herts, Beds & Bucks (Field-Based)
Duration
12 Weeks Initially
Rate
£165 per day (Umbrella)
An opportunity has arisen for a Field Services Engineer to support the installation, maintenance, troubleshooting and repair of IT and communications infrastructure across customer sites.
The successful candidate will be responsible for delivering high-quality on-site technical support, ensuring equipment is installed and maintained to agreed service levels while providing exceptional customer service. This role would suit an engineer with strong hardware, networking and end-user support experience who enjoys working independently across multiple customer locations.
Responsibilities
- Delivering high-quality on-site technical support
- Ensuring equipment is installed and maintained to agreed service levels
- Providing exceptional customer service
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Requirements
- Previous experience as a Field Services Engineer, IT Support Engineer or similar.
- Strong hardware break/fix, installation and troubleshooting experience.
- Knowledge of Microsoft Technologies: O365, Windows 10/11, AD, Exchange etc.
- Experience supporting desktops, laptops, peripherals and end-user devices.
- Understanding of networking fundamentals including TCP/IP, switching and Wi-Fi.
- Experience carrying out on-site installations, upgrades and technical deployments.
- Strong fault-finding and problem-solving skills.
- Excellent customer-facing communication and stakeholder management skills.
- Ability to accurately document work completed and maintain service records.
- Full UK Driving Licence and willingness to travel throughout the region.
Advantageous
- Exposure to telecoms, connectivity or communications technologies would be advantageous.
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If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
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