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IT Engineer
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About The Company
Solus Accident Repair Centres, owned by Aviva, is a leading provider in the vehicle repair industry in the UK. Renowned for our commitment to quality and customer satisfaction, we pride ourselves on returning vehicles to the road swiftly and efficiently, with an average turnaround of just 11 days. Our dedication to innovation and excellence has earned us a 4.6 out of 5-star customer rating and numerous industry awards. We also invest heavily in our people, offering an award-winning apprenticeship programme and fostering a culture of continuous improvement and inclusivity. As part of the Aviva family, we benefit from a strong corporate backing, enabling us to deliver exceptional service and maintain our position as industry leaders.
About The Role
We are seeking a talented and proactive 2nd Line IT Engineer to join our dynamic IT team on a 6-month fixed-term contract. This pivotal role is integral to our ongoing business integration programme, which involves merging systems, processes, and technologies across multiple sites. As a 2nd Line IT Engineer, you will be instrumental in providing advanced technical support, troubleshooting complex issues, and supporting the seamless transition of our IT infrastructure during this significant period of change. Working closely with our 1st Line IT Engineers and other stakeholders, you will ensure that our colleagues experience minimal disruption and maximum support throughout the integration process. This role offers an exciting opportunity to work on a variety of technical challenges, contribute to key project milestones, and influence the future technological landscape of Solus Accident Repair Centres.
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Qualifications
The ideal candidate will possess a solid background in IT support, with relevant certifications and experience in troubleshooting hardware, software, and network issues. A strong understanding of Microsoft 365, Azure, Entra ID, Intune, and networking equipment such as Meraki, Fortinet, and Cisco is essential. Excellent communication skills, a proactive approach, and the ability to work effectively in a fast-paced environment are crucial. Prior experience supporting IT infrastructure in a corporate setting, along with familiarity with ticketing systems like HaloITSM, will be highly advantageous. Candidates should demonstrate a commitment to continuous learning and a collaborative mindset, eager to support and develop their colleagues.
Responsibilities
- Take ownership of complex incidents and service requests escalated from 1st line support, ensuring timely resolution and minimal disruption to business operations.
- Support and guide 1st Line IT Engineers, sharing expertise and helping them develop their technical skills.
- Handle incoming calls and support tickets daily via HaloITSM, providing efficient and effective solutions.
- Perform advanced troubleshooting across hardware, software, and networking platforms, diagnosing issues accurately and efficiently.
- Support the onboarding and offboarding processes, including hardware configuration, account setup, and asset management.
- Assist with the installation, configuration, and ongoing support of IT systems and infrastructure.
- Participate in a shift rota to provide on-call support, including handling P1 incidents on a 24/7 basis.
- Create, update, and maintain technical documentation, ensuring consistency and knowledge sharing within the team.
- Collaborate actively within the Solus Service Desk team, contributing to continuous improvement initiatives and best practice sharing.
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Benefits
Joining Solus Accident Repair Centres offers numerous benefits, including:
- Competitive salary commensurate with experience, skills, and location.
- Performance-based bonus opportunities.
- Comprehensive company pension scheme with employer contributions.
- 33 days of holiday, including bank holidays, with options to buy or sell additional days.
- Discounts of up to 40% on Aviva products and other retail discounts, helping you save money.
- Opportunity to participate in the Aviva Save As You Earn scheme, sharing in the company's success.
- Supportive policies including parental and carer leave to promote work-life balance.
- Focus on wellbeing with access to tools such as Group Income Protection and 24/7 GP services.
Equal Opportunity
At Solus Accident Repair Centres, we are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from candidates of all backgrounds and experiences. We guarantee an interview for disabled applicants who meet the minimum criteria—please notify us after applying if this applies to you. We believe diversity enhances our team and drives innovation, and we are dedicated to ensuring equal employment opportunities for everyone.
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