Norton Blake
IT Engineer
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IT Engineer
Recruitment Agency: Norton Blake
Position Type: 12 month FTC
Location: Onshore
Norton Blake is partnering with a global industry leader to recruit an IT Engineer responsible for delivering hands-on 1st and 2nd line support across global operations. This position offers direct exposure to enterprise infrastructure and modern end-user computing, with a structured pathway to progress into a Senior IT Engineer role.
Key Responsibilities
- Deliver responsive 1st and 2nd line support to end-users, resolving service requests and technical incidents within SLA targets.
- Deploy, configure, and manage Windows endpoints using Autopilot, Microsoft Intune, and modern management tooling.
- Administer Windows Server, Active Directory, DNS, DHCP, and Group Policy under the guidance of senior technical staff.
- Execute user onboarding and offboarding workflows, including account provisioning, hardware configuration, and access management.
- Monitor infrastructure health, alerting dashboards, and backup jobs, escalating anomalies as necessary.
- Maintain technical documentation, runbooks, knowledge base articles, and ITSM asset records.
- Troubleshoot core network components, including basic switch configurations, Wi-Fi, and VPN operations.
- Provide on-site IT support for local office operations, including meeting room media systems and hardware maintenance.
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Requirements & Experience
- Minimum 3 years of hands-on experience in IT support or systems administration.
- Degree or equivalent practical experience in Information Technology, Computer Science, or a related discipline.
- Proven experience supporting end-user computing, identity administration, core infrastructure, and monitoring/automation tools.
- Demonstrated background supporting users across diverse geographical locations, time zones, or operational environments.
- Excellent communication skills with the ability to interact effectively across all business levels.
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What Is Offered
- Clear, defined development path toward a Senior IT Engineer classification.
- Opportunity to work with modern deployment technology (Intune, Autopilot) in a global operational context.
To apply or request further details, click apply now or email your CV to danny.oreilly@nortonblake.co.uk
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