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ABOUT SOTHEBY'S
Established in 1744, Sotheby's promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby's and Concierge. Sotheby's Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby's new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
THE ROLE
As an IT Support Engineer at Sotheby's, you will be part of our onsite support team in London office reporting to the London IT manager, collaborating with the rest of the team of engineers. The role will require someone with the technical acumen to assist with a broad scope of technical challenges, and the willingness to address a range of IT needs both simple and complex and to deliver a high level of service to our internal clients
RESPONSIBILITIES
- Provide day-to-day technical support to our colleagues (deployment and break/fix items) including the support of PCs, Macs, phones, printers, basic network hardware, and audiovisual equipment
- Image, deploy and manage PC, Mac, and iOS devices using Microsoft Intune
- Administer our mobile phone fleet including upgrades, tariff changes and Intune enrollment
- Work directly on a team with contracted engineers while identifying areas for technical and process improvements
- Use effective problem-solving techniques, to support and restore normal service due to any production problems and to minimize the impact to the department or business
- Provide occasional "white glove" service for Onboarding and Offboarding while working with IT and HR leadership to improve the related processes
- Assist in the tracking of inventory
- Assist the technical production of our public-facing live-streamed auctions with guidance from our Global Auction Production Manager
- Provide technical support for those sales which includes telephony, networked printers, and the use of proprietary systems to stream sales video
- Travel regionally to support Sotheby's sales and to assist with hardware upgrades and urgent requests as needed.
- Maintain high standards of ethics and integrity and adheres to legal, compliance and information security requirements.
- Occasional travel to any of our global locations as needed.
- Work closely with our outsourced helpdesk and identifying gaps and improvements
- Basic administration of our telephony platform with 8x8
- Onsite 4 days a week
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IDEAL EXPERIENCE & COMPETENCIES
- Minimum 5 years experience of end user support in a global IT environment with at least 2 years managing technical projects.
- Degree in Computer Science, Electrical Engineering, or a related field preferred
- Experience working in a startup or other quickly-evolving environment where you have developed innovative solutions while also addressing simpler functional IT needs
- Proven ability to work alongside contractors and consultants
- Experience in IT project planning and oversight including allocation of resources and budget
- Basic understanding of network protocols and architectures
- Working knowledge of Active Directory administration
- Strong communication skills with a paired ability to work autonomously
- Takes personal responsibility to make decisions and has a bias for action within established corporate and global IT guidelines
- Someone who challenges the status quo, proposes new ideas and implements solution and acts as a willing change agent
- Experience with the technical production of live-streamed events using a networked audiovisual technologies
- Skilled in creating simple internal process documentation and training materials
- Flexibility to adjust schedule to accommodate night and weekend sales
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
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