Marston Holdings
IT Field Engineer - 6 Months FTC
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IT Engineer (6 Month Fixed-Term Contract)
At Marston Holdings, we're committed to delivering reliable, innovative technology solutions that support our colleagues and customers across the UK. We're looking for an experienced and customer-focused IT Engineer to join our IT Operations team on a 6-month fixed-term contract, providing hands-on technical support across our business while helping to maintain a stable, secure, and high-performing IT environment.
About The Role
As an IT Engineer, you'll play a key role in ensuring our colleagues can work effectively with minimal disruption by delivering expert technical support for end-user devices, networking services, and audio-visual systems. Based primarily at our Shaftesbury Avenue office, you'll take ownership of local IT support and AV services while also contributing to the wider IT Service Desk function across Marston Holdings locations.
This is a varied and rewarding role requiring a strong technical background, excellent troubleshooting skills, and a customer-first approach. You'll support both on-site and remote users, assist with office deployments and relocations, and act as a trusted technical resource across a broad range of IT disciplines.
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What You'll Be Doing
- Provide on-site support for technical issues that cannot be resolved remotely.
- Diagnose and resolve hardware, software, and network issues.
- Deliver remote and telephone-based technical support.
- Install and configure laptops, desktops, mobile devices, and peripherals.
- Support LAN infrastructure, connectivity, and network cabling.
- Manage support tickets and ensure timely resolution.
- Escalate complex incidents where required.
- Maintain IT documentation and asset records.
- Assist with IT projects, deployments, and office moves.
- Follow IT security standards and best practices.
What We're Looking For
- Experience in an IT Engineer, Desktop Support, or similar role.
- Experience providing on-site and remote technical support.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Understanding of TCP/IP and LAN/WAN networking.
- Experience supporting mobile devices and end users.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage priorities.
- Relevant IT qualification or equivalent experience.
- Full UK driving licence and willingness to travel.
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What We Offer
- Competitive salary
- 25 days annual leave plus bank holidays (pro-rated)
- Pension scheme
- Healthcare cash plan
- Enhanced maternity and paternity package (subject to eligibility)
- Employee discounts on retail, travel, leisure, and wellbeing services
- Cycle-to-work scheme
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
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