Armstrong Talent Partners
IT Field Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Field Engineer
We are seeking a skilled and customer‑focused IT Field Engineer to join our Service & Delivery function. This role is a key part of our technical operations, combining onsite engineering, remote support, and high‑quality customer service across our client base. As the technical face during site visits, you will represent our standards of professionalism, capability, and care.
The ideal candidate brings strong technical knowledge, excellent communication skills, and the confidence to work independently while maintaining alignment with our wider service teams.
Role Overview
As an IT Field Engineer, you will deliver onsite and remote technical support across desktop, server, cloud, networking, and telecoms environments. You will attend customer sites to resolve issues that cannot be handled remotely, carry out scheduled maintenance visits, support project delivery, and ensure customer environments remain secure, compliant, and aligned with best practice.
You will work closely with the Service Director, Service Desk Team Lead, and the wider Service Delivery function to ensure seamless end‑to‑end service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Onsite technical support for escalated desktop, server, cloud, and telecoms issues
- Troubleshooting and resolving incidents in line with SLA targets
- Delivering hardware, software, and network diagnostics during customer site visits
- Providing hands‑on support for failures, urgent escalations, and critical issues
- Carrying out scheduled maintenance, health checks, and system reviews
- Supporting user onboarding/offboarding, device setup, and configuration
- Assisting with implementations, provisioning, and project delivery
- Maintaining accurate documentation, IT Glue records, diagrams, and asset registers
- Producing clear visit reports after every onsite engagement
- Ensuring customer environments remain secure, compliant, and aligned with best practice
- Identifying risks, recurring issues, and improvement opportunities
- Working closely with the Service Desk to ensure smooth remote/onsite handovers
- Supporting knowledge sharing and providing guidance to colleagues where appropriate
Key Skills & Experience
- Strong understanding of best‑practice support and implementation methodologies
- Solid knowledge across IT systems, cloud platforms, networking, and telecoms
- Experience with MSP toolsets such as Halo, Excel, and monitoring platforms
- Ability to work independently onsite with minimal supervision
- Excellent customer‑facing communication and presentation skills
- Strong capability in diagnosing and resolving complex technical issues
- Experience installing, configuring, and maintaining hardware, software, and network equipment
- Effective time management, prioritisation, and ability to work under pressure
- High levels of professionalism and commercial awareness
- Strong analytical thinking and problem‑solving skills
- Ability to build and maintain strong customer relationships
- Full UK driving licence
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who You’ll Work With
- The Service Director, supporting escalations and operational improvements
- The Service Desk Team Lead, receiving guidance and alignment
- The wider Service Delivery & Support Team, contributing to shared objectives
- Customers across Scotland, acting as a trusted onsite technical representative
Brilliant opportunity. Apply now for an immediate interview.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills