Nextech Group Limited
IT Field Engineer
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IT Field Engineer
Location: Abingdon, Oxfordshire (with travel to client sites)
Salary: £30,000 - £45,000 DOE
Job Type: Full-time, Permanent
About Our Client
We are recruiting on behalf of our client, a market-leading Managed Service Provider (MSP) based in Abingdon, Oxfordshire, delivering exceptional IT support and project services to a diverse portfolio of customers. As they continue to grow, our client is looking for an IT Field Engineer to join their team, providing hands-on technical support and helping deliver network and infrastructure projects across their customer base.
The Role
As an IT Field Engineer, you'll split your time between on-site customer visits and remote support, with a strong focus on network installations and infrastructure projects. This is a hands-on, varied role suited to someone who enjoys being out on the road, working directly with customers, and getting stuck into technical projects as well as day-to-day support.
Key Responsibilities
- Provide on-site and remote technical support to a portfolio of our client's customers
- Travel to customer sites to install, configure, and maintain network equipment including routers, switches, and firewalls (primarily Cisco and Fortinet)
- Support the delivery of network infrastructure projects, focusing on on-site installation, configuration, and handover
- Install, configure, and maintain physical and virtual servers
- Provide support across Microsoft 365 and Azure environments
- Deploy and manage Hyper-V virtual environments
- Diagnose and resolve hardware, software, and network issues in a timely and professional manner
- Maintain accurate documentation of customer environments, installations, and support tickets
- Liaise directly with customers to ensure a high standard of service and communication
- Work closely with the wider service desk and project teams to ensure smooth project delivery and support handovers
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What Our Client Is Looking For
- Some experience in an IT support or field engineer role; MSP experience is highly desirable but not essential
- A working knowledge of networking technologies, ideally with some exposure to Cisco and/or Fortinet routers, switches, and firewalls
- Familiarity with Windows Server, Microsoft 365, Azure, and Hyper-V
- Good troubleshooting skills across networks, servers, and end-user devices, with a willingness to learn and develop further
- Excellent communication skills, with the confidence to represent the company professionally on customer sites
- A proactive, "can-do" attitude and willingness to travel to various customer locations
- Well organised, with strong time management skills to balance support tickets and project work
- Full UK driving licence required
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Benefits
- Salary £30,000 - £45,000, dependent on experience
- Company car or pool car provided for travel requirements
- Profit share scheme eligibility
- Company pension scheme
- Private healthcare
- Flexible working schedule
- Regular company events
- Ongoing training and support toward relevant certifications
- Friendly, supportive team environment
If you're a hands-on IT professional looking to join a growing, market-leading MSP with genuine project variety, apply now to find out more.
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