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About The Role
In your role as IT Field Engineer, you will effectively and efficiently deliver IT Service of Field Engineering, working in conjunction with the service desk to receive work for completion. Field Engineers will recommend improvements, modifications to all Balfour Beatty IT Services that will improve operating effectiveness and efficiency, that have been discovered whilst delivering services on sites throughout the UK. You will ensure customer experience and satisfaction of all Information Technology & Communication services provided by IT Field Engineering to the end user computing community within Balfour Beatty throughout the UK.
What you'll be doing
- Ensuring services provided comply with Backup and Disaster Recovery procedures
- Delivering IT field engineering services at main office locations and site setups/decommissions on projects
- Ensuring compliance with current IT documentation standards utilised within IT Services
- Delivering services requested through Incident, Service Request, Change and IMAC processes within IT Service Desk
- Deliver field engineering service within the change IT Services management process.
- Recommending to line manager potential service improvements, and technology which could enhance the delivery of service throughout the UK
- Comply with all service delivery agreements and KPIs
- Ensuring services delivered comply with defined service SLAs
- Ensure areas which could potentially adversely affect the business are expediently highlighted to line management.
- Proactively resolve systems issues through adopting a flexible approach and creating innovative solutions which maintain an acceptable balance between risk, reward, and customer service
- Proactively identify ways to improve service delivery and operational effectiveness on sites.
- Deliver the Balfour Beatty values when delivering services on behalf of IT Services
- Assisting with the Mobilization of IT on Project locations.
- Ensuring IT facilities are pro-actively maintained.
- IT Facility Support
- Day to day Tablet support & mobile device support
- Leavers Data is backed up and stored in location agreed by project.
- IT Support Document Creation
- Asset Management
- Weekly Progress reports during the mobilization phase.
- Calls being logged in to the It Call logging system (BMC)
- IT Hardware Training
- Video conferencing training & daily Checks on regional meeting rooms
- Adhering to the BB Comms Cabling policy as dictated by Infrastructure.
- Assisting with 3rd party initial connection in the Project offices. (BT, 02, Virgin media)
- Working with the Comm’s team undertaking Strutted cabling projects once all training has been undertaken and passed
- Regional project visits and escalating enhancements/requirements
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Who we're looking for
The Following Qualities/experience Are Essential
- Desire to learn IT Infrastructure Domain knowledge/ Expand on Current level of knowledge
- Advanced in-depth Windows 10 & Office 365
- An independent, self-starter.
- Interested in teamwork at the highest level, highly collaborative approach, among the first to volunteer to help others succeed
- Strong customer & delivery focus, meeting and exceeding customer expectations
- Can learn new skills and knowledge, picks up on technical and business challenges quickly
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
Benefits
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
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About Us
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com
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