Coburg Banks
IT Field Engineer
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Role: IT Field Engineer
Location: Barnsley, Yorkshire - Home/Field Based
Salary: £32,000 + Car Allowance £400 per month
An exciting opportunity has arisen for someone with experience in IT support or networking that has a good experience of working with routers and basic networking protocols to join a growing technical team, providing onsite and remote engineering support to customers within Yorkshire and beyond.
The role would suit someone with a background in networking or IT, who enjoys working in a customer-facing environment and has a practical, hands-on approach to technical problem solving.
The Role
The successful Field Engineer will be responsible for installing, maintaining, upgrading IT equipment and services at customer sites, data centres and BT exchanges.
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Key responsibilities will include:
- Installing pre-configured routers, switches, modems and other telecoms equipment.
- Carrying out onsite maintenance and fault-finding to restore customer services.
- Supporting the migration and upgrade of customer services to new technologies.
- Carrying out power, fibre and structured cabling within equipment racks.
- Recording job details, test results and engineer notes accurately and within agreed timescales.
- Ensuring customer SLAs are consistently achieved.
- Managing tools, test equipment and company assets responsibly.
- Re-boxing, labelling and returning equipment to the appropriate logistics or warehouse location.
- Always providing a professional and customer-focused service.
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What are we looking for?
The ideal candidate will have at least two years' experience within Telecoms or IT, together with strong practical and diagnostic skills.
You must have a driving license to be considered for this role.
Experience with routers and switches, configuration loading, structured cabling and remote access/troubleshooting would be advantageous.
Most importantly, the successful candidate will be technically capable, organised and confident dealing directly with customers. They will need a strong diagnostic mindset, good time-management skills and the ability to work independently while maintaining a high standard of customer service.
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