Tank Recruitment
IT Field Service Engineer

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Field IT Support Engineer
We are looking for an experienced Field IT Support Engineer to provide technical support across a geographically dispersed group of sites. You will be responsible for maintaining and supporting desktop systems, networks and workplace technology, diagnosing hardware and software issues, and providing high-quality technical support to users both remotely and on-site. This is a customer-facing role requiring someone who is technically capable, proactive and comfortable working independently across multiple locations.
Key Responsibilities
- Provide on-site and remote technical support across multiple locations.
- Install, configure and maintain desktops, laptops and other workplace technology.
- Diagnose and resolve hardware, software, application and network issues.
- Support Windows 10 and Windows 11 environments.
- Provide Microsoft 365 / Office 365 support and administration.
- Install and support business applications and software.
- Support printers, mobile devices, meeting-room technology and other workplace equipment.
- Troubleshoot LAN/WAN and general connectivity issues.
- Proactively monitor systems and networks and identify potential issues.
- Build and maintain technical documentation.
- Assist with equipment replacements, deployments and site roll-outs.
- Support new site implementations and site decommissioning where required.
- Manage incidents and service requests through to resolution within agreed SLAs.
- Escalate issues to third parties where appropriate and monitor them through to completion.
- Work closely with wider infrastructure, support and technical teams.
- Provide excellent customer service and build strong relationships with internal users.
- Travel to different sites at short notice where required.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
See breakdownIt searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills & Experience
- Strong experience supporting desktops and laptops in a technical support environment.
- Good knowledge of Windows 10 and Windows 11.
- Strong Microsoft 365 / Office 365 support experience.
- Experience with application support and software installation.
- Good understanding of LAN/WAN networking and connectivity troubleshooting.
- Knowledge of servers, networks and cloud-hosted solutions.
- Experience supporting iOS and Android mobile devices.
- Experience with MDT or similar desktop/laptop deployment and imaging technologies.
- Knowledge of firewalls, proxies and antivirus solutions.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to work independently, prioritise workloads and use initiative.
- A proactive, positive and solution-focused approach.
- Full UK/EU driving licence.


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Desirable Experience
Experience with any of the following would be advantageous:
- ITIL V4 Foundation.
- Sophos.
- Mimecast.
- PDQ.
- Logitech meeting-room technology.
- PowerShell.
- ManageEngine ServiceDesk Plus.
- Enterprise application support.
Role Requirements
This is a predominantly field-based position, so extensive travel between sites is required. The successful candidate must:
- Be comfortable travelling to different locations at short notice.
- Hold a full UK/EU driving licence.
- Be flexible regarding working locations and schedules.
- Be comfortable with occasional early or late travel.
- Be willing to stay away from home overnight when required.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London