Howden
IT Field Service Support Engineer - UK South
Milton Keynes
Posted about 20 hours ago
Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Job Role - IT Field Service Support Engineer - UK South
Department - IT
Line Manager - Desktop Support Manager / Head of Global IT Support
Company - Howden Group Services
Location - Southeast - Southwest
Role Definition
IT Field Service Support Engineer required to provide onsite technical support across our UK South regional office locations.
Key Responsibilities / Accountabilities
- 2nd line Desktop Support to employees across our Group and HUK&I locations in the South of England
- Deliver onsite support for hardware, software, printers, and mobile devices
- Ad hoc executive support to senior management and VVIP's
- Collect, deliver, and deploy IT hardware across Group & HUK&I offices across the South
- Managing tickets via service management tool ServiceNow ITSM
- Assist in supporting on-site hardware refreshes, deployments, and technology rollouts
- Assisting IT team members with difficult or reoccurring incidents and issues
- Support office openings, acquisitions, integrations, and relocation activities from an IT perspective
- Advanced troubleshooting and root cause analysis
- Liaising with and delegating tasks to relevant teams for escalation
- Basic network troubleshooting
- Owning unresolved Issues and Liaising/delegating tasks to relevant teams.
- Maintain deployment schedules, site visit plans, and inventory records
- Advanced Mobile device support - Apple & Android Technologies
- Active Directory Users and Computer administration
- Windows 11 Support
- MAC OS X support
- Participate in ad-hoc support requests, Desk moves, Desk side support
- Using IT tools for troubleshooting and for fixing issues; Active Directory, Office365, Mimecast, Intune, SCCM, Tanium, Azure
- Supporting the business outside of core business hours as/when necessary inc weekends.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills and abilities needed to perform role
- An understanding of the importance of excellent customer service and a "can do" attitude
- Excellent communication skills, both written and verbal
- The ability to interact confidently with clients and colleagues
- The ability to thrive in a team environment
- The ability to work independently with minimal supervision
- The ability to think logically
- Strong interpersonal skills
- Strong prioritisation skills and ability to follow process
- Patience and empathy when dealing with customers and colleagues
- Effective problem-solving skills based on clear reasoning and sound rationale
- Tactful, diplomatic and able to thrive in an ever-changing environment
- Ability to work pro-actively, under pressure and independently with minimal direction
- A good understanding of mobile devices, such as Apple smartphones and tablets
- Strong background in Microsoft Office
- Strong background in Windows
- Familiarity and comfort in using web conferencing and collaboration tools and applications such as Microsoft Teams, Zoom, Webex etc.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Knowledge and Experience
- IT industry experience
- Microsoft Windows 11
- Active Directory
- CoreView
- Microsoft Exchange
- Office365
- Mimecast
- Microsoft Teams
- Apple Business Manager
- Zoom
- SCCM
- MS AutoPilot
- MS CoPilot
- ITIL Best Practice
- Remote Support Tools
- Incident, Request, Problem and Change Management
- Knowledge of administrative and clerical procedures
Compliance and Regulatory Responsibilities
- To remain compliant with FCA requirements at all times
- To obtain appropriate approvals to ensure compliance with company policy, procedures, and regulatory requirements/rules, with regards to data protection, money laundering, etc.
- To share ideas, best practice, and other information within the team
- Ensure that own performance, HR, and T&C records are up to date and meet the Company's requirements
- Maintain accurate records and deal with correspondence appropriately
Professional Qualifications
- Relevant professional IT qualifications
- ITIL Foundation V4
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Desktop Support
Hardware Troubleshooting
Active Directory
Office 365
Windows 11
Mac OS X
Mobile Device Management
ServiceNow
Intune
SCCM
Azure
ITIL
Network Troubleshooting
Root Cause Analysis
Customer Service
Incident Management