Montcalm Collection
IT Field Support
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BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.
Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
Role Overview
Montcalm Collection are looking for a skilled IT field Support agent to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
Key Responsibilities
Eligible candidate will be part of a team supporting a group of 13 hotels and office locations within zone 1-4 in London. You will be first line of support and the feet on ground supporting our staff and guest.
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- Be the first point of contact for all IT issues.
- Working knowledge in installing and configuring desktops, laptops and audio equipment.
- Providing onsite technical assistance during events to help our guests connect equipment to property IT Infrastructure or use our in-house equipment.
- Assisting our guests with the in-room entertainment system e.g. TV, tablets, audio system, Wi-Fi, etc.
- Coordinate with our central Helpdesk team and provide assistance to them for remote and onsite related tasks and duties.
- Maintain company IT assets, ensuring they are kept up to date and in good working condition and in tally with the asset management software.
- Other ad hoc IT tasks given to you by the IT Manager.
Requirements And Skills
- Minimum 2 years of experience in IT.
- Understanding of IT equipment e.g. laptops, desktops, tablets, mobile phones, printers, etc.
- Good knowledge of managing and connecting Audio/Video and other conferencing equipment.
- Strong analytical and decision-making abilities.
- Excellent communication and interpersonal skills. The candidate needs to be customer centric.
- Ability to work under pressure and meet deadlines.
- Ability to work both independently and as part of a team.
- Multitasking, organisational skills and time management skills
- Positive demeanour
- Proactive and reliable
- Candidate should be willing to travel between sites at short notice within London.
- Candidate should be flexible to work in any shift timings, including Saturday and Sunday based on the department requirements.
- Good communication skills both verbal and written is essential.
- Basic knowledge of networking e.g. VLANs, routing, installing and terminating CAT5/6 cabling is beneficial.
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ELIGIBILITY
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
EQUAL OPPORTUNITY EMPLOYER
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.
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