Wren Kitchens
IT Governance Coordinator
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About The Role
We are seeking an IT Governance Coordinator to keep Wren's IT service catalogue, resilience records, and governance evidence complete, accurate, and up to date. Working across IT teams and the wider business, you will gather information from subject matter experts, turn it into clear, consistent records, and make sure reviews, tests, and follow-up actions happen on time.
In practice, this is a hands-on role at the center of how IT keeps track of what it runs and how well it is protected. You will maintain the IT service catalogue, run the review and sign-off cycle with Heads of IT and Business Owners, and follow up gaps and overdue actions until they are closed. You will also support resilience and compliance activity, from business impact assessment workshops and disaster recovery tests to supplier, data flow, and policy records, and pull together the evidence needed for NIST CSF assessments and audits.
This is a fully office-based role at our Head Office in Barton-upon-Humber.
Main Responsibilities:
- Interview service owners and subject matter experts across IT and the business to capture details of each IT service, and complete catalogue entries in Confluence using the agreed templates.
- Coordinate review and sign-off of catalogue entries by the relevant Head of IT and Business Owner before publishing, and run the ongoing review schedule.
- Track gaps, missing information, and overdue reviews, follow them up with owners, and escalate unresolved items to the relevant Head of IT or the IT Director.
- Prepare for and record business impact assessment workshops, capturing the agreed service criticality, recovery time, and recovery point objectives for approval.
- Schedule and coordinate disaster recovery and restore tests with IT teams and suppliers, record the results, and keep the supporting evidence.
- Maintain IT supplier, data flow, and obligations records, working with Procurement, Legal, and the Data Protection Officer.
- Maintain the IT policy review schedule and prompt policy owners when reviews are due.
- Compile governance evidence for NIST CSF assessments and audits, and produce a monthly status report covering catalogue completeness, overdue reviews, and open actions.
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You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System.
About You
- Excellent organization and attention to detail, with the ability to manage many open items at once.
- Strong written communication, with the ability to turn interview notes into clear, consistent documentation.
- Confidence engaging with and following up stakeholders at all levels, including senior and technical teams.
- Comfortable interviewing people and asking follow-up questions to get complete, accurate answers.
- A methodical approach to record keeping, version control, and evidence.
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Desirable but not essential Skills:
- Experience in a coordination, PMO, governance, compliance, or IT service management support role is beneficial.
- Knowledge of Atlassian (Jira and Confluence) is beneficial.
- ITIL 4 Foundation or awareness of IT service management practices.
- Exposure to business continuity, disaster recovery, or audit activities.
- Awareness of governance or security frameworks such as NIST CSF or ISO 27001.
- Experience minuting meetings and tracking actions to completion.
- Experience working in retail, manufacturing, or a multi-site business.
About The Company
At Wren, we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world-class training on our products, systems, and sales processes, you’ll enjoy working in an industry-leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
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