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IT Helpdesk Apprentice
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Are you looking for an apprenticeship in IT?
If so then Postworks in Northampton are looking for an apprentice to provide first-line technical support to colleagues, both remotely and in person and resolve IT issues. You will be fully trained, working with the senior IT leadership team.
Wage: £15,600 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday 8.30am to 5.00pm (with breaks). 37 hours 30 minutes a week
Start date: Monday 3 August 2026
Duration: 1 year 10 months
Positions available: 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Postworks in Northampton are on a mission to make post easy and be a pleasure to do business with. Since 2016 they have transformed the way UK businesses handle their inbound and outbound mail. As the UK's only carbon-neutral postal supplier and a proud accredited Living Wage Employer, they are not just about mail. They are about making a difference.
They are now seeking an IT Helpdesk Apprentice to join their team based in Northampton.
So, what will you be doing in this role?
As an IT Helpdesk Apprentice, you will play a key role in supporting internal teams and helping to keep technology running smoothly. This is an exciting opportunity for someone with a genuine passion for IT who is looking to build practical experience in a fast-paced business.
Working alongside the senior IT leadership, you will gain hands-on exposure to network infrastructure, device management, hardware deployment and day-to-day technical support, building the skills and confidence needed for a successful career in IT.
Your Key Responsibilities:
- Provide first-line technical support to colleagues, both remotely and in person, resolving IT issues and keeping users informed throughout.
- Assist with the configuration, staging and deployment of company laptops, mobile phones and office hardware, including devices.
- Maintain the IT asset inventory, ensuring hardware, software and licences are accurately recorded and tracked.
- Support senior IT colleagues during firmware upgrades, maintenance and optimisation of core network infrastructure by providing smart hands assistance.
- Troubleshoot hardware, software and connectivity issues, escalating more complex problems where appropriate.
- Carry out day-to-day administrative and technical tasks to support the smooth running of the IT function.
- Assist with setting up equipment for new starters and preparing devices for leavers.
The employer is looking for someone who is curious, hands-on and passionate about technology.
We would love to hear about any personal or home IT projects, so be sure to include these in your application.
You will need to have your own reliable transport as this employer has two sites.
You will be required to attend Bedford College once a week; the evening course is every Tuesday 6pm - 9pm starting in September 2026.
Where you'll work
Postworks Limited
32-34 Queensbridge
NN4 7BF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: BEDFORD COLLEGE
Training course: Information communications technician (level 3)
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What you'll learn
Course contents:
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule:
- Level 3 Information Communications Technician Standard
- Level 2 Functional Skills in English and maths (if required)
- Potential of CompTIA A+
Requirements
Desirable qualifications
- GCSE in:
- English (grade 9 - 4)
- Maths (grade 9 - 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Prioritise Work
- Problem solving skills
- Willing to learn
Other requirements
This employer provides:
- 24 days' annual leave, plus bank holidays.
- Hands-on mentoring from experienced IT professionals.
- Daily lunches provided.
- Monthly employee recognition awards.
- Two duvet days each year.
- Enhanced parental leave for eligible employees.
- A supportive environment with genuine opportunities to develop your IT career.
You will need to have your own reliable transport as this employer has two sites.
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. Please be aware that the closing date is subject to change without prior notice.
About this employer
Postworks in Northampton are on a mission to make post easy and be a pleasure to do business with. Since 2016 they have transformed the way UK businesses handle their inbound and outbound mail. As the UK's only carbon-neutral postal supplier and a proud accredited Living Wage Employer, they are not just about mail. They are about making a difference.
https://www.postworks.co.uk (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential for a strong candidate to be brought on as permanent with internal mobility opportunities after the completion of your apprenticeship.
Ask a question
The contact for this apprenticeship is:
BEDFORD COLLEGE
Julie Carter
jcarter@bedford.ac.uk
(01536) 413508
The reference code for this apprenticeship is VAC2000042366.
Apply now
Closes in 16 days (Thursday 30 July 2026)
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