MindGym
IT Helpdesk Engineer
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IT Helpdesk Engineer
London | 6 Month FTC
About MindGym
At MindGym, we use behavioural science to transform how people think, feel and perform at work, and the performance of the companies they work for. Since 2001, we've partnered with over half the FTSE 100 and S&P 100, and more than 2 million people in 60 countries have taken part in a live MindGym experience. Our bold vision? To redefine how companies and individuals’ flourish.
The opportunity
Behind every brilliant MindGym experience is a team that needs its tech to just work. That's where you come in.
As our IT Helpdesk Engineer, you'll be the go-to person for our team. You'll solve problems quickly, keep our laptops, systems and network running smoothly, and make sure everyone has a seamless IT experience. It's a hands-on role with plenty of variety. One minute you'll be building a new MacBook, the next you'll be untangling a network issue or working with developers to fix an application bug.
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You'll join our IT team, reporting into the IT Manager. It's a great opportunity to make a real, visible impact from day one.
What you'll do
- Be the first point of call for 1st and 2nd-line IT support, resolving questions and issues promptly for colleagues across MindGym
- Build, configure and repair Windows and macOS laptops so everyone is set up to do their best work
- Diagnose and fix software, hardware and networking issues, logging everything in our incident tracking system
- Know when to escalate and coordinate with Senior Administrators and subject matter experts to get issues resolved
- Create and manage user accounts, making sure access levels and security protocols are spot on
- Deploy software, create user groups and manage operating system policies across our network
- Install, configure and maintain the hardware, software, network and application components of our IT system
- Keep our data safe by making sure it's properly stored, backed up and retrievable
- Replace and upgrade outdated or faulty hardware
- Work with developers and third-party support teams to get to the bottom of application issues
- Build and update our knowledge base so fixes are more efficient in the future
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What you'll bring
- Around a year's experience in IT support, whether on a service desk, at an Managed Service Provider or somewhere similar
- Hands-on experience setting up and troubleshooting Windows and macOS laptops
- A basic understanding of networking and how to fix common issues
- A problem-solving mindset and a calm head when things get busy
- The ability to explain tech clearly and kindly to non-technical colleagues
Nice to have (but not essential):
- Experience with helpdesk or remote support tools
- A certification such as CompTIA A+ or Network+
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