Juno People Solutions
IT Helpdesk Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location
Near Bishop's Stortford, Essex (applicants must drive due to location of office)
Working Pattern
Office-based with potential travel to other UK offices. Hybrid working available post probation (depending on experience and performance)
Salary
£26,500 - £28,000 per annum + performance based bonus
Start Date
ASAP
Company
Juno People Solutions is exclusively partnering with a growing and highly respected MSP that delivers IT support, cyber security, cloud solutions, Microsoft 365 services, and strategic technology advice to businesses across the UK.
With a strong focus on customer service and long-term client relationships, our client has built an excellent reputation for helping organisations get the most from their technology. They pride themselves on creating a supportive and collaborative working environment where employees are encouraged to develop their skills, gain certifications, and progress their careers.
Role Overview
Our client is seeking a customer-focused IT Helpdesk Engineer to join a friendly and experienced support team.
This is an excellent opportunity for someone with previous IT support experience (1st line) who enjoys solving technical problems, building relationships with customers, and working with a wide range of technologies.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Provide remote technical support for incidents and service requests.
- Troubleshoot and resolve issues across Microsoft 365, Windows environments, networking, cloud services, and business applications.
- Take ownership of support tickets from initial diagnosis through to resolution.
- Escalate complex issues where specialist support is required.
- Maintain regular communication with customers and provide meaningful updates throughout the support process.
- Accurately prioritise, manage, and document support requests.
- Assist with on-site visits, installations, and project work when required.
- Create and maintain technical documentation and knowledge base articles.
- Identify recurring issues and opportunities for service improvement.
- Support cyber security best practices and assist with security-related initiatives.
- Contribute to team objectives and help drive continuous improvement across the service desk.
Requirements
- Previous experience within an IT Support, Helpdesk, Service Desk, or MSP environment.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Microsoft 365 environments.
- Good understanding of Windows desktop operating systems.
- Excellent communication and customer service skills.
- Ability to prioritise workload and manage competing demands effectively.
- A positive, proactive attitude with a strong sense of ownership.
- Full UK driving licence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Microsoft Intune experience.
- Knowledge of Microsoft Entra ID.
- Backup and disaster recovery experience.
- Basic networking knowledge.
- Experience with cyber security tools and best practices.
- PowerShell or automation experience.
- Microsoft certifications.
Benefits
- Quarterly performance/profit-sharing bonus scheme.
- Pension scheme.
- 30 days holiday including bank holidays, plus 2 personal days and additional time off during the Christmas closure period.
- In-house training and support towards Microsoft certifications.
- Hybrid working opportunities following probation (performance and experience dependant).
- Free on-site parking.
- Monthly team lunches and regular social events.
- Complimentary refreshments, breakfast items, and snacks.
- Friendly, supportive, and collaborative workplace culture.
Apply Now
If you're looking to develop your technical skills within a supportive MSP environment, and want to join a business that genuinely invests in its people, then apply now.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London