IT Support Manchester - Remedian IT Services
IT Helpdesk Engineer
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IT Helpdesk Engineer
Remedian · Oldham · Full-time, Permanent
Launch your technical career with Remedian
Do you thrive on solving complex technical challenges and delivering exceptional customer service? At Remedian, we're not just fixing problems, we're building trusted partnerships with schools and businesses across Greater Manchester.
As an award-winning Managed Service Provider, we've championed growth since 2007. Now we're looking for a proactive IT Helpdesk Engineer to join our dynamic team and help us redefine what outstanding support looks like.
Your mission
Provide frontline technical excellence by managing helpdesk calls, resolving issues, and ensuring our clients feel consistently valued. You'll be the critical link between cutting-edge solutions and real-world results.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key responsibilities
- Diagnose and resolve hardware/software issues across diverse platforms and networks.
- Manage helpdesk tickets end-to-end — from initial contact through to resolution or escalation.
- Proactively update customers and maintain accurate records in our helpdesk system.
- Ensure server updates, backups, and IT Glue documentation are completed reliably and on time.
- Liaise with third parties and manufacturers on repairs, warranties, and collaborative fixes.
- Uphold Remedian's ethos through exceptional service, professionalism, and knowledge sharing.
What we're looking for
- At least 2 years' experience in a 1st line technical support or helpdesk environment.
- Strong troubleshooting skills across Windows OS, networks, and common business applications (Microsoft 365, etc.).
- Confidence with backup systems and IT documentation practices (experience with IT Glue is a plus).
- Ability to explain technical fixes clearly, both remotely and with step-by-step guidance.
- Excellent attention to detail and communication skills.
- Full UK driving licence (for occasional site visits).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why join Remedian?
- Growth: funded certifications (Microsoft, CompTIA) and a clear progression path.
- Culture: gym membership, cycle-to-work scheme, team events, 26 days plus bank holidays.
- Wellbeing: 5 days' sick pay after 6 months' service, plus 5 days' compassionate leave a year.
Ready to elevate IT support?
If you're passionate about technology, driven by customer success, and ready to grow with a forward-thinking team, apply now!
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