CV-BRIDGE LTD
IT Helpdesk Support Specialist – Fully Remote London, UK (£30,000 £35,000)
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IT Helpdesk Support Specialist – Fully Remote
London, UK (£30,000–£35,000)
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Overview
CV-BRIDGE LTD is looking for a proactive and customer-focused IT Helpdesk Support Specialist to join a fully remote UK-based team.
This entry-level opportunity is ideal for someone with strong communication, troubleshooting, and problem-solving skills who wants to build a career in IT support while helping users resolve day-to-day technical issues.
Job Snapshot
- Job Functions: Information Technology | Customer Service | Analyst
- Category: IT
- Location: London, United Kingdom
- Workplace: Remote
- Job Type: Permanent
- Employment: Full-Time
- Experience: Entry Level
- Salary: £30,000–£35,000 per annum
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Key Responsibilities
- Respond to IT helpdesk queries through email, chat, phone, and ticketing systems
- Provide first-line support for hardware, software, account, and access-related issues
- Troubleshoot common technical problems and guide users through clear solutions
- Log incidents, updates, and resolutions accurately in support systems
- Escalate complex technical issues to the appropriate teams when required
- Support users with account setup, password resets, and basic system access
- Follow up on open tickets to help ensure timely resolution
- Maintain a professional, helpful, and customer-focused support experience
Requirements
- Strong written and verbal communication skills in English
- Good troubleshooting and problem-solving abilities
- Basic understanding of computers, operating systems, software, and digital tools
- Comfortable using email, online platforms, and ticketing/support systems
- Strong attention to detail and organization
- Ability to explain technical information clearly to non-technical users
- Able to work independently and effectively in a remote environment
- Previous helpdesk, IT support, customer service, or technical experience is beneficial but not required
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What We Offer
- Competitive £30,000–£35,000 annual salary
- Permanent, full-time position
- Fully remote working arrangement within the UK
- Structured onboarding and role-specific training
- Ongoing technical learning and professional development
- Clear opportunities for career progression within IT support
- Supportive and collaborative remote working environment
How to Apply
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