Burman Recruitment
IT Infrastructure Administrator
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📍 London, United Kingdom | Full-Time | Permanent
About the Role
A prestigious London-based higher education institution is seeking an IT Infrastructure Administrator to join its Technology team. This is an exciting opportunity for an IT professional with infrastructure and systems administration experience to play a key role in maintaining and enhancing a modern, secure, and resilient IT environment. Working alongside senior infrastructure specialists and the wider IT team, you will support the organisation's core technology services, contribute to cybersecurity initiatives, and act as an escalation point for complex technical issues.
The successful candidate will enjoy a varied role spanning server administration, infrastructure monitoring, security operations, disaster recovery, and project delivery, while helping ensure a high-quality IT service for staff, students, and academic colleagues.
Key Responsibilities
- Monitor, maintain, and support critical infrastructure including servers, network equipment, wireless technologies, security platforms, and storage systems.
- Provide day-to-day server administration, system maintenance, patching, upgrades, and performance monitoring.
- Act as an advanced technical escalation point for complex incidents raised by the Service Desk.
- Perform root cause analysis and support the resolution of infrastructure-related issues.
- Administer and optimise network monitoring and management platforms, including SolarWinds.
- Support backup operations, recovery processes, and business continuity activities.
- Conduct regular disaster recovery testing and ensure recovery documentation remains accurate and effective.
- Assist with cybersecurity operations, including vulnerability management, patch compliance, endpoint protection monitoring, security alert investigation, and access management.
- Support infrastructure improvement initiatives and technology projects.
- Maintain high-quality technical documentation, configuration records, and operational procedures.
- Contribute to change management processes and continuous service improvement activities.
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About You
We're looking for a proactive and technically capable infrastructure professional who enjoys troubleshooting complex issues, improving systems, and working collaboratively within a customer-focused IT team. You'll ideally bring:
- Experience supporting and administering enterprise IT infrastructure environments.
- Strong knowledge of Windows Server administration and core infrastructure services.
- Experience with networking technologies, storage platforms, backups, and system monitoring tools.
- Familiarity with cybersecurity best practices, vulnerability management, and patching processes.
- Experience using infrastructure monitoring solutions such as SolarWinds.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong documentation and communication abilities.
- A commitment to continuous learning and professional development.
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Why Join Us?
- Work within a highly respected and globally recognised academic environment.
- Gain exposure to a broad and diverse technology landscape.
- Contribute to meaningful projects that support education, research, and innovation.
- Join a collaborative and supportive IT team committed to service excellence.
- Access opportunities for professional growth, technical specialisation, and career development.
If you're looking for a role where you can combine infrastructure expertise, security awareness, and technical problem-solving within a prestigious London institution, we'd love to hear from you.
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