AFH Wealth Management
IT Infrastructure & Communications Specialist
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IT Infrastructure & Communications Specialist (12 Month FTC)
Location: AFH Bromsgrove Head Office (Hybrid Working)
Contract type: 12 Month FTC
Hours: Full-time
This role is a 12 Month Fixed-Term Contract.
An opportunity to join AFH Wealth Management, one of the UK’s leading independent financial advisory and wealth management firms.
We are looking for those of you who wish to grow with us as a business and support our strong growth plans. This is a full-time, contract opportunity and in return, you will receive a competitive salary and range of benefits.
Purpose of the Role
The purpose of this role is to support the day to day operation and continuous improvement of the organisation’s IT infrastructure and communications services. This includes Azure networks, WAN connectivity, unified communications, telephony platforms, mobile device management, and associated cloud services. This is a fixed term role with a focus on supporting Group Projects and BAU activity.
Typical Responsibilities
As our IT Infrastructure & Communications Specialist, you will typically:
- Support core IT infrastructure including servers, networks, cloud services, endpoints, and identity platforms
- Provide remote and on-site technical support to resolve infrastructure, network, and communications incidents and requests
- Support office moves, site changes, and acquisitions, including infrastructure and communications setup
- Support existing teams in administering telecommunications systems including Cloud hosted telephony, unified communications, and other telephony solutions
- Support all phone-related work associated with acquisitions, including line transfers, number porting, handset deployment, and configuration
- Manage cloud-based services that assist with mobile and endpoint management, including Microsoft Intune and AirWatch
- Provide support for LAN, WAN, MPLS, and communication links, working with service providers where required
- Manage and maintain accurate documentation for all Geo and Non Geo lines, WAN links, MPLS circuits, and telecommunications services
- Provide advanced technical insight and guidance to the Support Desk on complex incidents and service issues
- Regularly update case tracking systems, ensuring accurate status updates and resolution details
- Maintain project documentation, technical records, and customer-facing documentation to a high standard
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Requirements
What we are looking for in our ideal IT Infrastructure & Communications Specialist:
- Proven experience supporting IT infrastructure, networks, and communications in an enterprise environment
- Hands-on experience with telecommunications systems such as cloud-hosted telephony, mobile device management, and unified communications platforms
- Good understanding of LAN, WAN, IPv4 networking, routing, and subnets
- Experience providing remote and onsite technical support
- Experience using mobile device management platforms (desirable)
- Exposure to cloud platforms such as Microsoft 365 or Azure (desirable)
- Comfortable working independently and as part of a wider IT team
Benefits and Perks at AFH
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- Flexible working & holidays: Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.
- Social perks: To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.
- Pension: We offer a contributory pension scheme with Royal London as well as death-in-service benefit.
- Bonus scheme: All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
- Health and wellbeing: The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
- Professional development: We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
- Shopping discounts: Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.
To learn more about this opportunity and the culture of AFH Wealth Management, please visit our Careers website https://www.afhwm.co.uk/careers/ or email the People Resourcing team via recruitment@afhgroup.com. We look forward to hearing from you!
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