IT Infrastructure Engineer

Why choose us?

BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. 🌍

What's the role?

Reporting to the IT Infrastructure Manager, the role is focused on ensuring secure, reliable, and efficient connectivity within sites, between BRUSH locations, and to cloud and hosted environments.

The position will work closely with internal IT teams and managed service providers (MSPs) to maintain network services, monitor performance, troubleshoot issues, and support the delivery of network-related projects and improvements. The role is responsible for identifying network configuration changes, assessing requirements, conducting testing, and implementing approved changes in accordance with defined standards, processes, and security policies.

The post holder will provide technical support for network incidents and problems, acting as an escalation point for complex issues and contributing to major incident response activities when required. They will assist in ensuring network infrastructure remains secure, supported, and appropriately maintained through regular patching, monitoring, documentation, and lifecycle management activities.

Key Responsibilities

• Support the operation, maintenance, and continuous improvement of the BRUSH Group network infrastructure across all business locations.
• Monitor network performance, availability, and capacity, proactively identifying and resolving issues to minimise business disruption.
• Identify network configuration changes required to support business, operational, security, and project requirements.
• Assess, document, test, and implement approved network changes in accordance with BRUSH Group change management processes and technical standards.
• Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within agreed service levels.
• Troubleshoot and resolve network connectivity issues across LAN, WAN, Wi-Fi, internet, cloud, and hosted environments.
• Ensure all network changes and implementations comply with established standards, governance controls, and security requirements.
• Collaborate with colleagues across Infrastructure, Service Delivery, InfoSec and business teams to ensure network services effectively support operational requirements.