IT Infrastructure Engineer - Wintel

The role holder is responsible for monitoring the day-to-day technical health and performance of the technology products and services within their area of responsibility and on behalf of Networks and Hosting.

The role holder is expected to be able to operate independently with the responsibility of working to and delivering set priority tasks to time and quality in support of the business and TfL IT Infrastructure requirements.

Key Duties

• Supports and maintains enterprise infrastructure technologies across network, hosting, virtualisation, and cloud environments.
• Monitors service health, availability, performance, and capacity to ensure operational excellence.
• Resolves incidents, fulfils service requests, manages problems, and supports change activities in line with IT Service Management processes.
• Executes lifecycle management and technology refresh activities.
• Contributes to the implementation and enhancement of infrastructure solutions and services.
• Supports infrastructure projects, upgrades, migrations, and service improvements.
• Participates in root cause analysis and helps identify permanent solutions to recurring technical issues.
• Supports vulnerability remediation and work closely with cyber security teams to maintain a secure infrastructure environment.
• Maintains service resilience, disaster recovery capabilities, and operational readiness.
• Works closely with IT architects, vendors, service providers, and internal technology teams.
• Contributes ideas for automation, process improvement, and operational efficiencies.
• Shares technical knowledge and supports colleagues across the wider technology organisation.

Technical Knowledge & Skills

• Microsoft Windows Server 2016, 2019, 2022 and 2025
• Hyper Converged Infrastructure – DELL AX & Dell VxRail
• Azure Local
• VMware vSphere
• Windows Clustering
• Microsoft Active Directory, DNS and DHCP
• PowerShell – to enable automation through scripting
• Azure and AWS Public Cloud
• Forcepoint Web Security Solutions
• Microsoft Defender Antivirus Solutions
• Knowledge of Microsoft SCCM and the application of critical patches
• F5 load balancing technology
• Zscaler Technologies
• Dynatrace
• Server Vulnerability Management

Note: If you have some but not all of these skills, support and training will be provided.

Excellent Benefits Include

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Additional Information

Please apply supplying your CV preferably in “.docx” format. This document should be A4, in Arial 12 font, and a maximum of 2 pages per document.

If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.

We understand a confidence gap can get in the way of meeting spectacular candidates. So please don’t hesitate to apply if you think you have what it takes even if you feel you don’t meet all the criteria. We’d love to hear from you.

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.