Colt Data Centre Services
IT Infrastructure Specialist
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IT Infrastructure Specialist
Reporting to the IT Infrastructure Manager, the IT Infrastructure Specialist is responsible for the provision of technical support, deployment and design for our business critical IT Infrastructure. This is a key role in an IT Infrastructure Team that manages our on-premise private cloud and server estate and public cloud platforms.
Key Accountabilities:
- Delivery of 2nd/3rd line operational support for IT services
- Technical resource and, where required, technical lead for projects and BAU activities ensuring delivery within agreed scope and timeframe
- Working with Incident Management Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions
- Supporting Business Application and Change and Delivery Teams on a pipeline of maintenance and enhancement activities
- Supporting Service Delivery Managers with IT Infrastructure Changes by providing technical expertise at CAB Meetings and, where required, the technical resources to implement changes
- Working with IT Infrastructure Architects and 3rd party specialists on the design of new solutions
- Participate in a 1-in-4 (or greater) week long on-call rotation to ensure timely resolution of Priority 1 (P1) and Priority 2 (P2) incidents.
- Planning and executing changes in accordance with policies and processes
- Documenting procedures, processes and high and low level designs
- Researching current and emerging technologies
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Skills and Experience:
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- Managing a Windows Infrastructure, including Active Directory, DHCP, DNS (Essential)
- Managing an Azure public cloud environment (Desirable)
- Implementing IT security Best Practices (Essential)
- Managing a VMWare vSphere/ESX environment (Essential)
- Networking, including Layer 2/3 switching, firewalls and Wireless networks (Desirable)
- Enterprise Database (SQL Server, Azure SQL Database (Desirable)
- Microsoft 365 tenant, including Azure AD (Desirable)
- Scripting and automation, including Powershell and vbscript (Desirable)
Qualifications:
- Industry Accreditation (Microsoft, VMWare, Cisco, Juniper, etc…) or evidence of relevant work experience
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